IT Service Desk Agent
1 week ago
Attempt to resolve requests by prioritizing and taking ownership to follow-up and ensure resolutions for every opened case.
- Support continuity among working teams by generating daily service desk reports highlighting continuing needs, irregularities, and repeated incidents. Liaise between customers and senior engineers to resolve critical incidents.
- Conduct customer surveys and provide feedback to improve processes and procedures within the team, allowing strong service-focused deliverables.
- Promote Convivo services and participate actively in marketing campaigns.
**Required Skills and Experience**:
- Strong ability to communicate technical information, both verbal and written, to a wide range of end-users.
- Standard installation and configuration of Windows 10, Office 365, MS Office, and other standard software.
- Configuration and troubleshooting of end-user devices - Computer hardware, mobile phones, printers/scanners, and conferencing devices.
- Excellent organization and time management skills to manage multiple incidents or customers at a time.
- Basic ITIL or Azure/AWS knowledge is a plus.
**Salary**: AED2,500.00 - AED3,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT End User Support: 1 year (required)
License/Certification:
- Microsoft Certification (preferred)
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