Mis Desktop/ End User Computing

2 weeks ago


UAE, United Arab Emirates Vitol Full time

Company Description

Vitol is an energy and commodities company; its primary business is the trading and distribution of energy products globally - it trades over seven million barrels per day of crude oil and products and, at any time, has 250 ships transporting its cargoes.

**Job Description**:
We are looking for a Desktop/End User Computing Support. The MIS Helpdesk will be in charge of the following responsibilities:

- Providing day to day 1st & 2nd level support for both hardware and software related to EUC (including Hardware and Software support, telephony land and mobile, and printers)
- Will be expected to work on rotation in a shift pattern allowing for full market window coverage
- Assisting in the set-up of meeting presentations and Videoconferencing calls
- Preparing in the desk preparation of new joiners, including PC, phones, network connection and AD account, mailbox creation, and management
- Manage iPhone, computers, printers, scanners and other hardware
- Preparing the desk set up for visitors
- Support and answer user’s questions in Bahrain and remote users.
- Support and interact in an International MIS team.
- To document changes, guidelines and follow procedures
- Will be required to work beyond normal business hours when needed and be on call if required
- Analyse incident/request and propose improvements
- Willing to travel if needed to any Vitol office.

**Qualifications**:

- Experience: Preferably at least 2-5 years’ experience as helpdesk or similar position
- Very strong technical skills on Microsoft environment (Workstation Windows OS and Office products)
- Knowledge of VoIP (ie MS-TEAMS) trader turret (Cloud9) and MDM
- Knowledge of SCCM, Citrix, GPO. Airwatch is an advantage
- Previous experience working with a commodity and/or trading industry, an advantage
- Basic knowledge in networking.
- Education: Preferably Bachelor of Science in Computer Engineering or related IT Course

Additional Information
**Personal Characteristics**
- Highly responsive, energetic and enthusiastic
- Capable of prioritising tasks and meeting critical deadlines
- Structured, rigorous, Critical thinking
- Good management under stress and pressure
- Excellent judgment, detail oriented
- Flexible and available out of business hours
- Strong communication skills, both verbally and in written
- Users oriented
- Team player, with an open non-political style and a high level of personal integrity



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