Junior IT Infrastructure

**Description de l’entreprise**:

- Natixis is a French multinational financial services firm specialized in asset & wealth management, corporate & investment banking, insurance and payments. A subsidiary of Groupe BPCE, the second-largest banking group in France through its two retail banking networks, Banque Populaire and Caisse d’Epargne, Natixis counts nearly 16,000 employees across 38 countries. Its clients include corporations, financial institutions, sovereign and supranational organizations, as well as the customers of Groupe BPCE’s networks.
- Natixis Middle East is focused on:
- Structured finance in our four core sectors, Natixis being one of the leading banks in financing renewable energy.
- Global Markets, Fixed Income, Equities and Commodities.
- Trade Finance Solutions
- Islamic Finance
- Investment Banking, DCM, ECM and M&A
- Coverage

Natixis Middle East region spans 14 countries from Egypt to Turkey, but our main focus is in the GCC countries.**Poste et missions**:
As a junior IT Infrastructure and Desktop Support Specialist, you will be responsible for ensuring the smooth operation of our organization's IT infrastructure and providing technical support to end-users. Your primary focus will be on maintaining and troubleshooting the desktop environment, supporting network infrastructure, and assisting with various IT projects. This role requires a strong foundation in Infrastructure, Network, Windows and Linux operating systems.

**Responsibilities**:
As a junior IT Infrastructure and Desktop Support Specialist, you will be responsible for ensuring the smooth operation of our organization's IT infrastructure and providing technical support to end-users. Your primary focus will be on maintaining and troubleshooting the desktop environment, supporting network infrastructure, and assisting with various IT projects. This role requires a strong foundation in Infrastructure, Network, Windows and Linux operating systems.

**Responsibilities**:

- Provide day-to-day technical support for end-users, including troubleshooting hardware and software issues related to desktops, laptops, printers, and mobile devices.
- Respond to user inquiries and resolve technical issues in a timely manner, ensuring high levels of customer satisfaction.
- Collaborate with the IT team to diagnose and resolve network connectivity problems, ensuring optimal network performance.
- Assist in managing and maintaining the company's server infrastructure, including Windows and Linux servers.
- Participate in the planning, implementation, and documentation of IT projects, such as system upgrades, network enhancements, and software deployments.
- Maintain accurate and up-to-date inventory of hardware, software, and licenses.
- Contribute to the development and enforcement of IT policies and procedures to ensure data security and system integrity.
- Stay updated with the latest IT trends and technologies, proactively recommending improvements to enhance the overall IT infrastructure.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 1 year of relevant experience in IT infrastructure and desktop support.
- Strong knowledge of Windows and Linux operating systems, including installation, configuration, and troubleshooting.
- Familiarity with network technologies such as TCP/IP, DNS, DHCP, VLANs, routers, and switches.
- Basic understanding of Active Directory, Group Policy, and user management.
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
- Strong communication and interpersonal skills to effectively interact with end-users at all levels of the organization.
- Ability to work both independently and collaboratively within a team environment.
- Proactive attitude with a willingness to learn and adapt to new technologies and tools.

**Profil et compétences requises**:
Certifications such as ITIL, CompTIA A+, Network+, or Microsoft certifications (e.g., MCSA, MCSE) would be advantageous.
Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and network equipment (switches, routers,..)
Experience with IT service management tools (e.g., ServiceNow, JIRA)