E-commerce Manager
3 months ago
Job Description: E-Commerce Manager (Building Materials Retail)
Job Summary:
The E-Commerce Manager is responsible for overseeing and managing the online sales and digital presence of a building materials retail company. This role involves developing and executing e-commerce strategies, optimizing the online shopping experience, and driving sales growth through digital channels. The E-Commerce Manager must be tech-savvy, data-driven, and capable of leading a team to ensure the success of the company’s e-commerce operations.
Key Responsibilities:
1. E-Commerce Strategy.
- Develop and implement a comprehensive e-commerce strategy to increase online sales and market share.
- Analyze market trends, customer behavior, and competitor activity to identify opportunities for growth.
- Set sales targets and KPIs for online platforms, and regularly monitor performance to ensure objectives are met.
2. Website Management.
- Oversee the design, development, and maintenance of the company’s e-commerce website.
- Ensure the website is user-friendly, optimized for search engines (SEO), and provides an excellent customer experience.
- Manage product listings, pricing, promotions, and inventory levels to ensure accuracy and competitiveness.
3. Digital Marketing.
- Track and analyze the effectiveness of marketing efforts, adjusting strategies as needed to maximize ROI.
- Utilize data analytics tools to monitor customer engagement, conversion rates, and sales performance.
4. Customer Experience.
- Ensure a seamless and positive online shopping experience by optimizing the checkout process, payment gateways, and customer service channels.
- Address and resolve customer inquiries, complaints, and returns in a timely and professional manner.
- Implement strategies to enhance customer retention and loyalty, such as personalized recommendations and rewards programs.
5. Supply Chain & Logistics Coordination.
- Work closely with the supply chain and logistics teams to ensure timely and accurate fulfillment of online orders.
- Monitor stock levels and coordinate with suppliers to avoid stockouts and manage lead times.
- Oversee the integration of the e-commerce platform with inventory management and logistics systems.
6. Team Management.
- Lead and manage a team of e-commerce and digital marketing professionals.
- Provide training and development opportunities to enhance team skills and performance.
- Conduct regular performance reviews and set clear objectives for the team.
7. Reporting & Analysis.
- Prepare and present regular reports on e-commerce performance, including sales, traffic, conversion rates, and customer insights.
- Use data-driven insights to make informed decisions and continuously improve the e-commerce platform.
Qualifications.
- Education.
Bachelor’s degree in Business, Marketing, E-Commerce, or a related field (MBA preferred).
- Experience:
- Minimum of 3 years of experience in e-commerce management, preferably within the retail or building materials industry in UAE
- Proven track record of driving online sales growth and managing successful e-commerce operations.
- Skills.
- Strong knowledge of e-commerce platforms and digital marketing tools.
- Excellent analytical skills and the ability to interpret data to drive business decisions.
- Strong leadership and team management abilities.
- Proficiency in SEO, SEM, and other digital marketing strategies.
- Strong communication and project management skills.
- Knowledge of the building materials industry is a plus.
Working Conditions.
- Office-based role with occasional travel for meetings, industry events, and vendor coordination.
**Job Types**: Full-time, Permanent
Pay: AED3,500.00 - AED4,500.00 per month
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