Retail Support Manager

3 weeks ago

Abu Dhabi, United Arab Emirates Farah Experiences Full time

Manage the daily outlet operations by overseeing the stores, photo, and games operations.
- Monitoring stock levels and daily sales
- Create monthly schedules for management and front-line colleagues.
- Identifies and pursues opportunities to improve service. Focuses on activities and quality standards that ensure the satisfaction of both internal and external guests.
- Investigate cash variances.
- Handle web, call, or phone inquiries or complaints. Help guests by providing information: answering questions, obtaining merchandise requested, assisting in completing the payment transaction, and preparing the inventory for delivery.
- Prepare guest relations reports by analyzing, identifying, and investigating guest complaints and service suggestions.
- Review, manage, and effectively address team performance.
- Foster a harmonious atmosphere among colleagues in their area and unite team members through team activities.
- Develop sales initiatives and strategies.
- Assist in yearly inventory and outside revenue-generating events.
- Openly communicate appropriate and helpful channels and information through various channels, including department meetings and briefings.
- Monitor visual merchandise standards.
- Prepares a report by collecting, analyzing, and summarizing information about slow and fast-moving items.
- Reviewing financial performance and meeting departmental key performance indicator (KPI) goals.
- Educated to a degree level in Business Management or equivalent
- Five (5) years of retail experience and at least two years of management experience
- Three years of retail management experience
- Excellent spoken and written English skills
- Advanced computer skills
- Excellent management and interpersonal skills
- Training and performance evaluation skills
- Excellent computer and conflict-resolving skills
- Advanced time management skills
- Analytical skills

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