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Guest Services Associate I

4 months ago


Dubai, United Arab Emirates Marriott International, Inc Full time

**职位编号** 22217020
**工作类别** Rooms & Guest Services Operations
**地点** Four Points by Sheraton Sheikh Zayed Road Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置?** N
**职位类型** Non-Management
**职位概述**

处理所有客人入住手续、退房、客房分配和客房更换/延迟退房请求。收取付款;激活/重新发放客房钥匙。确保房价符合市场行情,并记录例外情况。核实/调整客人的帐单。当客人在等待空房时,告知适当的工作人员。告知客人相关讯息。结算计算机系统中的离店客人信息。与房务部协调,跟踪客房状态和客人的问题。将宾客文件或文档存档。操作电话交换台。运行并检查每日报告、应急清单和信用卡授权报告。为客人提供指导和信息。回答、记录并处理所有宾客来电、请求、问题或疑虑;跟进并确保每一项都能让客人满意。为客人/访客安排交通服务。在每班开始和结束时清点和记录收银柜账目。兑现客人的支票,处理所有付款类型、代金券、支出、收费,并找零。通知安保部关于盗窃的任何一起报告。

遵守公司政策和程序;向经理报告事故、伤害和不安全的工作条件;确保制服和个人仪表整洁而专业;维护专有信息的机密性;保护公司资产。根据公司的标准,欢迎和答谢客人;预期并满足客人的服务需求;为残障人士提供协助;感谢客人的真诚赞赏。使用清晰、专业的语言讲述;以适当的礼仪接听电话。建立和保持积极的工作关系;支持团队达成共同目标;倾听并适当回应员工的问题。遵守质量保证标准。在较长一段时间内保持站立、就坐或行走。在没有他人协助的情况下,移动、举起、携带、推动、拉动和放置重量不超过 10 磅 (4.54 kg) 的物体。履行主管要求的其他合理的工作职责。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_

这里,永恒的经典与现代细节相互交织。这里,商务活动中洋溢着喜悦。这里,即使您来自全球其他国家和地区,也能体验到当地风情。专为寻求平衡的独立旅行者设计,这就是福朋酒店。