Guest Relationship Officer
5 months ago
**About the company**:
EVASOFIA VACATION HOME company manages apartments in Dubai. We rent apartments from three days to a year. On average, our apartments are rented from 20 thousand dirhams per month.
**Responsibilities include**:
- **Preparing the property before check-in**:_
- Delivering and purchasing inventory and consumables for the apartments;
- Checking all items via checklists before quests move in;
- Supervision of cleaning service before Guests move in.
- **Working with clients**:_
- Check-in of guests (notification to the building management company, meeting, document control, story about the building);
- Uploading the Guests’ information to the DTCM;
- Signing documents, collecting payments/ deposits;
- Additional sale of cleaning services, excursions, etc.;
- Control of cleaning, linen change, current repairs.
- **Checking guests out**:_
- Checking the apartment upon the check-out for any damage;
- Additional purchase of the replacements;
- Control of check-out cleaning;
- Control of minor repairs in case of damage.
**Requirements**:
- Fluent English: spoken and written, knowledge of Arabic or Russian will be an advantage;
- Experience as a manager for working with guests in the short-term rentals for at least 2 years;
- Customer issues solving skill;
- Ability to learn the PMS;
- Living in Dubai.
**We offer**:
- Opportunity for career development in a young company;
- Salary: fixed salary + %(up to 5000 drh)
- Visa + health insurance after the probation period.
**Salary**: Up to AED5,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (preferred)
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