قائد فريق

As the Team Leader Account Management you will be responsible for the performance of all accounts within DCC. This includes developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. Additionally, you will liaise between the assigned customers and cross-functional internal teams to ensure the timely and successful delivery of our services according to customer needs.
- Tasks & Responsibilities
- Manage the day-to-day operations of all current Business Accounts within DCC, providing guidance and coaching, encouraging teamwork, and facilitating delivery of work processes to achieve high performance standards.
- Maintain and grow existing accounts within DCC portfolio
- Lead the effective achievement of the section’s objectives by setting individual objectives, managing performance, developing, and motivating employees to maximize individual and functional performance.
- Coordinate the activities of the team and all shared services to ensure that all work is carried out efficiently.
- Drive quick resolution of issues for all incoming client requests.
- Minimize any business account attrition and proactively reach out for renewals.
- Contribute to the development of annual business account plans; contribute with developing business cases for key activities/ projects and with estimating the financial and human resources required to deliver performance targets.
- Plan workload and process flow for new accounts together with your line manager
- Use personal expertise to identify upsell opportunities within your client portfolio. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for special consideration that gain the customer's agreement.
- Develop and maintain Business Account Plans which show the opportunities within your assigned accounts.
- Builds strong customer relationships and delivers customer centric solutions.
- Develop and implement a Business Account plan for potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
- Manage important client relationships with guidance from senior colleagues or oversee relationship management with a group of more transactional clients and customers.

**المؤهلات و المهارات**

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