Retail Sales Associate
5 days ago
**Responsibilities and Duties**
- To enthusiastically greet, welcome, and treat customers in the respectful and highest professional manner while providing knowledgeable and helpful service in all retail shops.
- To serve customers in a polite, friendly manner and to ensure that customer service is delivered accurately in line with the company’s customer service regulations.
- To develop rapport and good working relationship with customers, suppliers and
- To ensure adherence to shop policies, HR regulations among all other company policies and procedures.
- To receive goods, checking against documentation, updating databases, and acting appropriately on discrepancies.
- To store stocks safely and orderly, distribute them manually between stockholding areas and assiduously maintain stock records (written and computer-based ones) as necessary.
- To ensure timely ordering and receiving of the goods and updating all relevant shop personnel of the same.
- To monitor and ensure stock replenishment from both the Warehouses depending on Sales and Stock.
- To perform merchandising and maintaining that the designated department is always well stocked and immaculately tidy.
- To prepare that the Till is ready before the shop opening.
- To ensure that the store is clean, organized, and presentable for business operations always.
- To attend to problematic situations and to communicate concerns with Managers for their intervention.
- To merchandise and setting up a display of items in line with company regulations.
- To administer the Bookshop operation at author signings and other marketing events.
- To coordinate and promote the Marketing events for the company.
- To protect Company assets, liabilities, and report for any damages to the Line Manager.
- To familiarize, develop, improve, and update his/her self-Book Awards, Bestsellers, and all other relevant product knowledge.
**Qualifications and Skills**
- This position requires a blend of skills and experience that are specifically focused on customer service satisfaction fulfilment.
- Should possess excellent English communication skills. (both written and verbal)
- Should hold superior telephone and sales-oriented skills.
- Proficiency in MS Excel required (word, excel, PowerPoint, etc.)
- Should possess strong problem-solving abilities.
- Should possess strong and conscientious attention to product detailed specifics and solid organizational skills.
- Open-mindedness together with a collaborative and team-oriented attitude should be evident.
- Effective organizational and interpersonal skills
- Strong attention to detail and follow-through skills
- Must have the ability to work independently on some instances while being able to display teamwork and cooperation in other instances.
- Must have a pleasing and tidy personal orientation.
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