Retail Sales Associate
6 months ago
**Retail Sales Associate** at **Two Guys Home Furnishings LLC**
**Position Overview**:
- We are seeking a dynamic and customer-focused **Retail Sales Associate** to join our team at TWO GUYS HOME FURNISHINGS LLC.
**Responsibilities**:
- Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- Excellent communication skills in English, both verbal and written.
- Proficiency in other languages (e.g., Arabic, Russian, etc.) is a plus.
- Assist customers in selecting home furnishing products like curtains, blinds, wallpapers, flooring, furniture’s etc., that meet their needs and preferences.
- Demonstrate product features and benefits to customers to enhance their shopping experience.
- Maintain a clean and organized store environment, including restocking shelves and arranging displays.
- Process sales transactions accurately and efficiently using our point-of-sale system.
- Stay up to date on product knowledge, including new arrivals and promotions, to efficiently assist customers.
- Collaborate with team members to achieve sales goals and ensure customer satisfaction.
- Handle customer inquiries, concerns, and complaints professionally and escalate as needed.
- Assist with other duties as assigned by management to support the overall operations of the store.
**Customer Service Focus**:
- Prioritize customer satisfaction by actively listening to their needs and addressing them promptly.
- Demonstrate empathy and patience when dealing with difficult or irate customers.
- Follow up with customers to ensure their needs were met and resolve any outstanding issues.
- Strive to exceed customer expectations through exceptional service and attention to detail.
**Qualifications**:
- Previous SALES experience preferred, especially in home furnishings or related industries.
- Strong interpersonal skills with the ability to build rapport with customers.
- Excellent communication skills, both verbal and written.
- Proactive attitude with a willingness to learn and adapt in a fast-paced environment.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Basic computer skills and proficiency in Microsoft office is required.
**Job Types**: Full-time, Permanent
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