Loss Prevention Shift Leader

4 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23104414

**Job Category** Loss Prevention & Security

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

To protect and safeguard Hotels assets, associates, guest and visitors while on the premises of the Hotel.

SCOPE / BUSINESS CONTEXT
- A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports - N/A
- Titles of Direct Reports - N/A

CANDIDATE PROFILE

**Experience**:
- 1 to 2 years’ experience in position of similar capacity

Skills and Knowledge- Computer skills
- English Language
- Quick and eager learner

Education or Certification- High School or equivalent similarity experience required
- Dubai Security Guard/ Officer Certificate (SIRA)

SPECIFIC DUTIES
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
- Patrol all areas of the property; assist guests with room access
- Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
- Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit.
- Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations.
- Conduct safety briefing
- Proper documentation of all accidents, incidents, Marriott Threat condition, ISRA, SSA Files at LP office. and follow up accordingly
- Be well versed and knowledgeable of JWMM Fire and Evacuation procedures as well as health and safety requirements in the Workplace.
- Defuse disturbances in accordance with company policies and procedures.
- Lock property entrances when required.
- Conduct daily physical hazard inspections.
- Respond to accidents, contact EMS or administer first aid/CPR as required.
- Assist guests/employees during emergency situations.
- Notify appropriate individuals in the event of accidents, attacks, or other incidents.
- Defuse guest/employee disturbances.
- Call for outside assistance if necessary.
- Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Ensure compliance with alcoholic beverage control laws.
- Complete incident reports to document all Security/Loss Prevention related incidents.
- Assist in the supervision of assigned security officer
- Liaising with police when necessary.
- Handle all interruptions and complaints.
- Resolve safety hazard situations.
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
- Report to scenes of vehicle accidents/thefts.
- Call for assistance using proper code responses.
- Complete a Loss Prevention shift summary/daily activity report.
- Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
- Conduct investigations and gather evidence.
- Conduct interviews with relevant parties.

OTHER

**Policies and Procedures**
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Supply guests/residents with directions and information regarding property amenities, services, an

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