Head of Customer Service

3 weeks ago


Dubai, United Arab Emirates Kinetic Full time

A leading Medical Devices company is actively recruiting a **Head of Customer Service** to be based in **Dubai.**

**The main responsibilities will include but not limited to**:

- Supervises the customer service team.
- Responsible for execution of supply chain processes in the region.
- Oversees the order management processes and development.
- Ensures an efficient service is provided to customers and the team manage and maintain all customer data such as address, prices, etc to ensure smooth processing of orders.
- Liaise with internal teams to interpret policy and progress product availability.
- Prepare reports as needed for management.

**To be successful you will need to meet the following**:

- **Bachelor’s Degree in Business, Economic Science or Equivalent,** APICS certification a plus.
- **Medical Devices and/or Healthcare industry experience a must.**:

- **A minimum of 5 years’ experience in** **demand planning, supply planning, or forecasting** **in a similar sector.**:

- Ability to work and build relationships with internal customers, sources of supply, external subcontracting vendors and business peers in a fast-paced environment.
- Strong MS Office (Excel, Power Point) skills.
- ERP setup experience.



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