Customer Service Spare Parts Coordinator

2 weeks ago


Dubai, United Arab Emirates Liebherr Group Full time
Responsibilities
  • Operational assistance to the Head of Customer Service and Sales Team
  • Organisation and control of service contracts
  • Handling of service requests
  • Arranging of service attendances
  • Coordinate training for Customer Service staff with Head of Customer Service
  • Coordination of local spare parts stock in co-ordination with Head of Customer Service
  • Chase customers for payments in co-ordination with Head of Customer Service
  • Assure technical support to customers, engineers, the service stations and the sales department
  • Pro-active approach of services and customers support
  • Issuing and checking of stage invoices
  • Planning of engineer pool
  • Preparation of project specific documentation such as method statements, risk analyses etc.
  • Monitoring of debitors accounts and active collection of outstanding invoices together with accounts department.
  • Journal duty at weekends and bank holidays
  • Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
  • Support of commissioning jobs in the area of the service station
Competencies
  • Operational assistance to the Head of Customer Service and Sales Team
  • Organisation and control of service contracts
  • Handling of service requests
  • Arranging of service attendances
  • Coordinate training for Customer Service staff with Head of Customer Service
  • Coordination of local spare parts stock in co-ordination with Head of Customer Service
  • Improve customer relationship in co-ordination with Head of Customer Service
  • Chase customers for payments in co-ordination with Head of Customer Service
  • Assure technical support to customers, engineers, the service stations and the sales department
  • Pro-active approach of services and customers support
  • Issuing and checking of stage invoices
  • Planning of engineer pool
  • Preparation of project specific documentation such as method statements, risk analyses etc.
  • Monitoring of debitors accounts and active collection of outstanding invoices together with accounts department
  • Journal duty at weekends and bank holidays
  • Checking and follow up of work reports
  • Checking and signing of hour reports
  • Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
  • Support of commissioning jobs in the area of the service station
  • Assist Head of Customer Service with HR Planning
  • Working according to rules with internal software


Our Offer
  • Ability to multi-task while completing work in a competent and professional manner
  • Excellent communication skills (English written and spoken)
  • German language skills would be a great advantage
  • Good knowledge in MS-Office
  • Team Player



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