Call Center Agent with Social Media Experience
7 months ago
**Responsibilities**:
- Answering or making calls to address client inquiries, complaints, or other service-related issues.
- Using various communication means (phone, WhatsApp, social media) to engage with clients.
- Responding efficiently to callers, providing solutions, and ensuring client satisfaction.
- Practicing active listening, confirming information, and managing difficult situations.
- Meeting or exceeding call center metrics with excellent customer service.
- Creating social media content plans in collaboration with the creative team.
- Building online communities and reporting on events.
**Requirements**:
- Minimum 2 years of call center experience.
- Fluent in Arabic and English.
- Proven social media management skills.
- Must have a resident visa.
**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months
**Salary**: AED2,300.00 - AED2,800.00 per month
Application Question(s):
- Do you have resident visa in UAE ?
**Experience**:
- call center agent: 2 years (required)
**Language**:
- Arabic & English (required)
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