Regional Customer Service Representative

5 months ago

Dubai, United Arab Emirates Siemens Energy Full time

**A Snapshot of Your Day**

You will be part of our spares parts department which extended support of the Product Competence Centers (PCC’s) of Siemens Energy for Compression. You will be part of the regional Middle East team, supporting to prepare spare parts offers on behalf of PCC’s. This position will advise and support Client Managers in order to determine client parts needs and opportunities for Parts sales. You will coordinate between the different functions within the PCC’s (e.g., engineering, SCM, manufacturing, order management), regional engineering, and regional bid management.

**How You’ll Make an Impact**
- Single point of contact for the regional bid management team for all spare parts request.
- Prepare formal bids and price information on an accurate and timely basis, using SAP and relevant tools.
- Make active and informed decisions on parts pricing.
- Liaising and coordinating with the relevant PCCs to establish timely submission of quotations. Ensure minimum, Quote Response Time (QRT) and escalate if required.
- On all quotes and orders review and verify pricing, margin, delivery time, delivery alternatives if required, priority fee
- Analyze tender requirements, identify, manage, and mitigate risks in the commercial areas including currency risks, financial security instruments, terms of payment, insurance, export control & customs, and compliance.
- Participate in customer negotiations as Subject Matter Expert including pricing, improving delivery and non-standard Terms and Conditions.
- Initiate engineering reviews as needed by client requirements.
- Coordinate with Engineering and Manufacturing to establish new drawings, drawing revisions and the use of alternate material.
- Establish lead times using data provided by planners, buyers, and manufacturing personnel.
- Utilizing available resources provide delivery alternatives when necessary for purchased and manufactured items.
- Review customer purchase orders and inform Order Management and SCM and manufacturing.
- Sends out Order Acknowledgement to regional Bid Management.
- Work with client managers to plan visits to growth CP parts business.
- Review forecasted outages with Client manager and support the development of Recommended Spare Parts list (RSL) to grow emergent parts sales and to win back parts business.
- Provide clients with basic product and technical support and inform client and bid managers about parts life cycle time, material characteristics, and manufacturing processes.
- Provide fleet specific know how and marketing expertise tailored to the specific needs of the client.
- Meet the parts selling growth targets as assigned yearly.
- Manage financial results according to set targets and optimize gross profit and cash flow.
- Domestic / international travel required.

**What You Bring**
- Excellent communication, interpersonal, and presentation skills, maintaining a professional and organized approach.
- Solid computer literacy and experience with Microsoft Office Suite (Word, Excel, Outlook, Power-Point), Experience with ERP software (Oracle, SAP etc.) is highly desirable.
- Accuracy & attention to detail when working towards tight deadlines.
- Ability to work collaboratively and individually with the same enthusiasm and intensity.
- Good organizational and time management skills.
- Self-motivation to find efficient and effective ways to accomplish end goals.
- Knowledge and understanding of Siemens Energy’s products and services.

**About the Team**

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

**Who is Siemens Energy?**

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

**Our Commitment to Diversity**

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens E

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