Customer Service Representative

6 months ago

Dubai, United Arab Emirates SouKare Pharmacy LLC Full time

souKare is a health-tech start-up that provides simpler, sooner, smarter solution to delivering and consuming healthcare essentials in the region. souKare’s digital platform is leveraging technology to deliver a best-in-class pharmacy solution at your doorstep while creating a seamless hassle-free health care journey for the end-user.

souKare is in the process of expanding its call centre team, and we are now on the lookout for an energetic and agile Customer Service/ Call Centre Representative. As part of our growing customer service team, you will be responsible for 3 key areas listed below to help enhance service and order fulfillment:
**1. Order Confirmation** - Calling customers to confirm their order and delivery timings

**2. Customer Service** - Complaint resolution, following up on orders that are overdue due to missing customer/ delivery information, or product unavailability

**3. Logistics** - Manage day-to-day order dispatching in Dubai with our riders and third-party delivery team. This involves route-mapping to optimize driver efficiency and delivery times

What are we looking for?
- Strong verbal and written communication skills
- Prior work experience as a customer service/ call center agent is **required, **ideally 2+ years
- Arabic fluency - verbal & written - is **preferred**:

- Familiarity with locations in Dubai and distances between them
- Previous experience in e-commerce, start-up, or fast-paced environment is a huge plus
- Comfortable with Microsoft Office
- Positive and friendly attitude
- Structured, organized and fast-worker
- High energy and fast learner - someone who enjoys working in a fast-paced and dynamic environment
- Team player

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have prior experience in the eCommerce space?
- If selected, would you be able to join the souKare team immediately? If not, please specify your notice period.

**Experience**:

- Call Centre Agent/ Representative: 1 year (required)

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