Customer Service Representative
7 months ago
souKare is a health-tech start-up that provides simpler, sooner, smarter solution to delivering and consuming healthcare essentials in the region. souKare’s digital platform is leveraging technology to deliver a best-in-class pharmacy solution at your doorstep while creating a seamless hassle-free health care journey for the end-user.
souKare is in the process of expanding its call centre team, and we are now on the lookout for an energetic and agile Customer Service/ Call Centre Representative. As part of our growing customer service team, you will be responsible for 3 key areas listed below to help enhance service and order fulfillment:
**1. Order Confirmation** - Calling customers to confirm their order and delivery timings
**2. Customer Service** - Complaint resolution, following up on orders that are overdue due to missing customer/ delivery information, or product unavailability
**3. Logistics** - Manage day-to-day order dispatching in Dubai with our riders and third-party delivery team. This involves route-mapping to optimize driver efficiency and delivery times
What are we looking for?
- Strong verbal and written communication skills
- Prior work experience as a customer service/ call center agent is **required, **ideally 2+ years
- Arabic fluency - verbal & written - is **preferred**:
- Familiarity with locations in Dubai and distances between them
- Previous experience in e-commerce, start-up, or fast-paced environment is a huge plus
- Comfortable with Microsoft Office
- Positive and friendly attitude
- Structured, organized and fast-worker
- High energy and fast learner - someone who enjoys working in a fast-paced and dynamic environment
- Team player
**Job Types**: Full-time, Permanent
Application Question(s):
- Do you have prior experience in the eCommerce space?
- If selected, would you be able to join the souKare team immediately? If not, please specify your notice period.
**Experience**:
- Call Centre Agent/ Representative: 1 year (required)
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