Auh - Regional Recruitment Manager - Mena Region

2 months ago

Abu Dhabi, United Arab Emirates Foreign & Commonwealth Office Full time

Job Description (Roles and Responsibilities)

The Middle East and North Africa (MENA) Regional HR Hub is looking for a Regional Recruitment Manager to be based at the British Embassy Abu Dhabi. This is for a fixed term contract of three (3) years, with a possibility of renewal_._

The role of the Regional HR Hub is to provide key HR Services (recruitment, pay and reward, talent and performance management and HR enquiries) to customers across the region and to provide a strategic and professional HR capability to support Senior Leaders in delivery of business of objectives. The Regional HR hub forms an integral part of the global HR offer to staff working in the overseas network for the UK Foreign, Commonwealth and Development Office (FCDO), and leads on all region-specific HR issues in collaboration with the London-based HR Directorate.

The Regional Recruitment Manager will effectively lead and manage a team of Regional Recruitment Officers to provide SME support and guidance across the full recruitment life cycle of country based staff (CBS) to British Embassies and Consulates in the Middle East & North Africa region.

The jobholder is responsible for the oversight, and successful delivery of full life-cycle recruitment across the region. They will also play a vital role in driving continual improvement of recruitment processes by implementing global recruitment best practice across the region, which are also locally appropriate. As regional expert, the Regional Recruitment Manager will manage high-level engagement with senior stakeholders and partners in the region. The jobholder will also need to provide HR advisory support to assigned Posts/ Embassies. It is essential for the jobholder to be an excellent team player with strong communication and customer service skills.

The role reports into the Deputy Head Regional HR, closely working with stakeholders across the network and with HR policy leads, to contribute towards, develop, and manage, HR, recruitment policies and processes, which are aligned to global best practise.

**Recruitment service delivery**
- Overall ownership and effective and efficient delivery of the highest quality recruitment services to the region within the agreed SLAs/ KPIs
- Advise and guide hiring managers on the recruitment process, giving inputs for successful high quality recruitment service
- An element of the job will also focus on HR Advisory, providing advisory support to assigned Posts/ Embassies across the employee life cycle.
- Lead on recruitment projects and initiatives as Regional Lead working closely with stakeholders in UK and across the FCDO network.

**Team management**
- Engage, motivate, develop, and line manage three (3) Regional Recruitment Officers to effectively deliver the recruitment requirements for the region within the defined SLA.
- Manage the Recruitment Team effectively on day-to-day operational matters, delegate work equally, and support team members when required for hard to fill positions, queries on processes and procedures.
- Keep the team updated on any policy developments and changes in order to create awareness within them and effective delivery of policy guidance.

**Stakeholder management**
- Build strong and collaborative relationships with Posts/ Embassies by actively engaging with relevant stakeholders and Hiring Managers on recruitment-related matters.
- Lead the recruitment process in collaboration with hiring managers providing expert advise in line with central policies and guidance,
- Ensure that very high engagement levels with all key customers are established and maintained to effectively understand and manage customised recruitment campaigns and other challenges.
- Conduct trainings to build hiring manager capability across the region.
- Collaborate with peers from other Regional HR Hubs to drive consistency and process improvement.

**Information systems and reporting**
- Ensure effective and optimum use of the recruitment software by the team. As the super-user of the recruitment software, this jobholder is expected to ensure that required accesses are given/ removed and changes are timely implemented.
- Raise technical issues to Headquarters and to the recruitment software provider as needed.
- Effective management of Recruitment MIS, mailboxes, and trackers.
- Timely reporting of the SLA, KPIs and any other reports required.
- Conduct regular quality checks.

The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any response to a crisis.
- ** Changing and Improving** - Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
- ** Managing a Quality Service** - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer need

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