CRM & Telesales Manager
2 weeks ago
**About The Company**
**Nesto** was incorporated in 2004 by K.P. Basheer as a retail venture and has over a short span of time captured millions of hearts to become the most preferred choice among customers. We have emerged as one of the fastest-growing retail chains over the years with 92 outlets operating across the GCC and India. We attribute our growth to our unwavering emphasis on convenience and accessibility by providing our customers with top-notch products of world-class brands at competitive prices.
**Department**:Ecommerce
**Reporting to**:Ecommerce Manager
1. Help determine and define contact center operational strategies by conducting needs assessments and business reviews
2. Manage service and telesales team drive service quality and sales
4. Assist in defining user requirements, focusing on efficiency and effectiveness
5. Help to define “quality” and assist in establishing a learning environment based on collaboration, feedback and data
6. Drive a resolution-focused environment aimed at delighting the customer
7. Ensure Teams are motivated, engaged, empowered and are informed
8. Build a culture which includes performance reviews, counseling and disciplining employees
9. Prepare call center performance reports by collecting, analyzing and summarizing data and trends
10. Training and development of Telesales team who can drive sales from external sources and internal sources such as abandoned carts
**Qualifications**:
Bachelor’s degree in marketing, communications or equivalent with demonstrable experience.
**Years of Experience: 3-5**
**Job Types**: Full-time, Permanent, Contract
**Experience**:
- telemarketer: 1 year (preferred)
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