Head of Rail Competence Centre

4 days ago

Dubai, United Arab Emirates DHL Full time

**Head of Rail Competence Centre**

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight - United Arab Emirates has an opening for a **Head of Rail Competence Centre **where you will oversee operations for the Road Freight Department. Join us now in connecting people and improving lives.

**In this Head of Rail Competence Centre position**
- You will take full ownership of and drive all our road freight activities in Country/Rail Competence Centre allocated business leveraging our unique digital Saloodo Platform.
- You will develop plans to grow the road freight business in a profitable manner and constantly monitor progress.
- You will oversee, develop, and manage all road freight operations as well as analyses daily, weekly and monthly development of key KPIs.
- You will identify new opportunities to grow and expand the customer base, actively engage with customers to develop our business.
- You will ensures that the Saloodo Digital platform provides consistent customer experience to carrier & shippers - considering local requirements as needed.
- You will actively manage key stakeholders on various levels - Country Management, regional management, own team, shippers & carriers to drive the success of the road freight department.
- You will manage country teams who perform day to day responsibilities such as customer service, incident management or carrier review meetings.
- You will establish regular carrier meetings and ensures that these are conducted for all key carriers.
- You will ensure compliance with company/ local statutory obligations and legislation related to safety, health, security environment & quality.
- You will engage with Sales and Marketing to sell solution internally and externally and work on RFQ/RFI’s for business allocated to Rail Competence Centre.
- You will work with key stakeholders to ensure Rail Competence Centre operations provides on-time service for
- Pre-carriage activities within country allocated to Rail Competence Centre
- Cross-border movement within countries allocated to Rail Competence Centre
- Customs agent/Customs team for green light process for clearance
- Customs agent/Customs team for timely clearance as per agreed timeline
- Provide customer with timely update on shipment status

**Now, here’s what we need from you**
- A Bachelor’s Degree or equivalent experience/qualification
- 7 years of operational Road freight experience
- Management and Leadership experience, ability to manage in matrix setup
- Interest in digital solutions

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**:

- The **best solutions** and **best customer service**

**Our Vision**:The Logistics Company for the World.

**Our Mission**:Excellence. Simply Delivered.
**Our Purpose**:Connecting People, improving lives.
**Our Values**:Respect & Results
**Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility
- DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics._

**Work Authorization**
- DHL Global Forwarding will only employ those who are legally authorized to work in UAE. This is not a_
- position for which visa sponsorship will be provided. Individuals who need sponsorship for work_
- authorization, now or in the future, are not eligible for hire for this role_

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