Rail Competence Centre Operator

3 weeks ago

Dubai, United Arab Emirates DHL Full time

**Rail Competence Centre Operator**

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight - United Arab Emirates has an opening for a **Rail Competence Centre Operator** **where you will process domestic and cross border road freight shipments. Join us now in connecting people and improving lives.

**In this Rail Competence Centre Operator position**
- You will arrange bookings based on customer requirements with various nominated third parties to ensure customer needs are met.
- You will process customer and customs documentation within a required timeframe in accordance with third party and local requirements i.e. customs, trade law, carriers.
- You will co-ordinate with RailDirect (JV of DGF and ER) for timely update of train schedule, booking confirmations and co-ordinate with custom clearance team for green light process for customer.
- You will co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs.
- You will manage and monitor all parties within the supply chain, develop and maintain relationships with suppliers and customers and prepare specific customer reports whenever required.
- You will be responsible for the timely & amicable settlement of customer issues.
- You will support the Head of Road Freight with, negotiation & maintenance of supplier rates and contracts, new/change of systems, directives.
- You will Build and maintain relationships with Customs and transporters for GCC trucking.
- You will receive and accept transport orders from customers and create shipment in DGF TMS- CW1 and get booking confirmation from Rail Direct Team.
- You will Book shipment with transporter on time for either domestic operations or cross border operations.
- You will arrange vehicle slot scheduling with Etihad Rail terminal(ICAD/JART) or RailDirect terminal (GTT).
- You will arrange customs clearance based on customer documentation, follow green light process, communication with border agents for timely and correct clearance.
- You will ensure customer’s documents for border clearance are as per Origin/destination customs requirements.
- You will ensure all movements done as per Country customs compliance.
- You will follow up PODs (proof of delivery) with transporters on ESP (E-POD).
- You will supply carrier with transport order/ instructions.
- You will send Pre-alerts to customer / destination offices.
- You will invoice shipment based on estimate or rate agreements.
- You will supply estimates on customer / sales request.

**Now, here’s what we need from you**
- A Bachelor’s Degree or equivalent experience/qualification
- 1 to 3 years working experience in road freight industry

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**:

- The **best solutions** and **best customer service**

**Our Vision**:The Logistics Company for the World.

**Our Mission**:Excellence. Simply Delivered.
**Our Purpose**:Connecting People, improving lives.
**Our Values**:Respect & Results
**Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility
- DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics._

**Work Authorization**
- DHL Global Forwarding will only employ those who are legally authorized to work in UAE. This is not a_
- position for which visa sponsorship will be provided. Individuals who need sponsorship for work_
- authorization, now or in the future, are not eligi

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