Operations Manager
7 months ago
Overview:
G42 Healthcare is an Abu Dhabi based health technology company active across data and AI, digital health, advanced OMICS, pharma, diagnostics and environmental sciences.
The Technical SME/Operations Manager will work very closely with the Director of Biobanking, Business Owner, Associate Director for Cord blood and the R&D Director in support of the design of the National Biobank Design, optimise the Operational Workflow, support Hiring of staff and run the laboratory in an efficient manner.
**Responsibilities**:
Reporting to the National Biobank Business Owner:
- Provides technical expertise and direction on biobanking and laboratory operations
- Works closely with all operational streams in all stages of the project lifecycle to ensure project objectives are met.
- Assesses customer needs, proposes scientifically sound pathways, seeks collaborative solutions, and translates requirements to project teams.
- Ensures proposed solutions are scientifically viable and meet the business needs of both customer and G42 Healthcare.
- Reviews final proposals to ensure consistency with customer requirement in Request for Proposals (RFPs).
- Engages customers and operations staff for problem-solving.
- Overseeing project scope, definition and cost management
- Continuous quality improvement and quality management
- Change management
- Ensuring governance and controls are upheld and delivered on all project assignments
- Responsible for managing and delivery of the biobanking related projects
- All risks and issues management along with senior stakeholder engagement
- Build relationships with project sponsors and management through proactive account management and effective project delivery
- Communicate concisely and clearly to project team ensuring opportunities and challenges are addressed in a timely manner
- Knowledge of business challenges and priorities to identify opportunities
- Manage daily or weekly project standup/checkpoint meetings
- Presentations
- Contribute to project plan creation, including proposals, SOWs, kickoff, critical path, milestones, delivery dates and client deliverables per client acceptance criteria
- Drive the project and team to deliver project deliverables on time
- Operational Specific:
- Engage with Commercial Team during the completion of Business Case prior to execution by PMO
- If a new workflow is needed then review full scope to validate with Operations to sign off validation
- Ensure all supporting systems are prepared/configured to ensure workflow will be supported for full traceability of samples
- Engage with Procurement Team to ensure timely delivery of services, consumables, hardware to meet service agreements
- Engage with client to ensure the operational workflow is approved and signed off
- Work with Finance, Commercial, Accounts Payable and Procurement to ensure invoicing milestones are understood and frequencies are agreed to meet commitment in the contract
- Manage client communication as required for governance or support incoming samples, storage, transfer of data and reporting requirements
- Help and troubleshoot any issues relating to workflow, service agreements, invoicing and payments issues
- Manage daily or weekly project stand-up/checkpoint meetings
- Manage regular Steering Group meeting where all key stakeholders from the end to end workflow review performance, risks and issues
Qualifications:
- Bachelor's Degree required
- Master’s Degree preferred
- At least 10 years working experience in a complex project
- At least 5 years in a laboratory.
- At least 2 years of biobanking experience
- Experience working in a cross functional role is a plus (IT, healthcare, marketing, supply chain, process optimization, change management, commercial, partnerships, finance, etc.)
- Ability to manage complex and fast paced project engagements
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