CRM -mis Analyst
3 months ago
Analyze customer data from the CRM system to identify trends, insights, and opportunities for improvement.
- Develop and maintain dashboards and reports that track key performance indicators (KPIs) related to customer engagement and retention.
- Collaborate with marketing and sales teams to design targeted campaigns based on customer data analysis.
- Conduct data quality assessments and ensure the accuracy and integrity of CRM data.
- Provide actionable insights to improve customer experience and increase customer lifetime value.
- Assist in the implementation and optimization of CRM tools and software.
- Train team members on data reporting and analysis techniques.
- Stay up-to-date with industry trends and best practices in CRM and data analytics.
**Qualifications**:
- Bachelor’s degree in Data Science, Business Analytics, Marketing, or a related field.
- 5+ years of experience in data analysis, preferably within a CRM context.
- Proficiency in data visualization tools (e.g., Tableau, Power BI) and CRM software (e.g., Salesforce, HubSpot).
- Strong analytical skills with the ability to interpret complex data sets.
- Experience with SQL or similar query languages.
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.
Pay: AED5,000.00 - AED10,000.00 per month
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