Member Engagement Manager

2 weeks ago

Dubai, United Arab Emirates ACCA Full time

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We are looking to recruit for a** Member Engagement Manager **to join the ACCA Middle East team based in Dubai on a permanent basis.

The Member Engagement Manager is accountable for developing and implementing plans designed to enhance member value and strengthen member engagement and advocacy within a market.

The role has a growing focus on enhancing member value through partnerships and on creating and nurturing communities in line with ACCA's strategic ambition.

**The Job**

Reporting to the Head of ACCA for the Middle East
- Develops and executes the member engagement plan for the market, with a view to maximising member value, engagement and advocacy
- Builds and delivers a plan for the development of advocacy-driven member communities to support the delivery of ACCA's global approach
- Works with relevant internal stakeholders to deliver agreed outcomes, key performance indicators and target
- Actively manages relationships with influential members and member advocates to maximise positive impact on ACCA's business and reputation
- Develops and implements local member initiatives and face-to-face events as agreed, to build membership engagement
- Collaborates with colleagues locally and regionally to leverage global solutions and expertise to build member value
- Supports the development of member communities to enhance member value and identify insights to help improve value propositions
- Works with colleagues locally and regionally to support and develop partner relationships in ways which build member value and advocacy and maximise the value of partner relationships to ACCA
- Where relevant, supports member networks and panels ensuring critical issues are managed sensitively. Seeks to evolve networks and panels towards a more community
- and advocacy-based approach in line with ACCA's strategic ambition
- Gathers market knowledge and researches the membership base to generate insight which supports the evolution of ACCA's membership approaches and initiatives. Channels insight to the centre as appropriate to support the development of products, propositions and services

**The Person**

We are looking for someone who is:

- Educated at least to degree level or equivalent
- Demonstrable experience of building and sustaining effective relationships and communities
- Demonstrable experience of managing senior stakeholder relationships
- Understanding of the accounting and finance sector and economic trends
- Knowledge and interest in the skills and career development landscape
- Strong interpersonal skills with the ability to interact with and influence people at all levels. Confident and clear oral communication skills
- Experience of working with and managing volunteers
- Knowledge of MS Teams and social media platforms
- Highly motivated, proactive and enthusiastic
- Able to plan, manage and work on own initiative to deliver results within strict deadlines and agreed budgets

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

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