Duty Manager

3 months ago

Dubai, United Arab Emirates Hilton Full time

At Hilton Dubai Palm Jumeirah, a Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

**What will I be doing?**

As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

**What are we looking for?**

At Hilton Dubai Palm Jumeirah, a Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Good knowledge of Health and Safety and security procedures
- Calm, efficient and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous role as a senior supervisor or Duty Manager in a similar quality hotel
- A degree or diploma in Hotel Management or equivalent
- An in-depth knowledge of the hotel, leisure or service sector

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Dubai Duty Free Careers

    4 days ago

    Dubai, Dubai, United Arab Emirates Dubai Duty-Free Full time

    If you are seeking a job at Dubai Duty-Free Careers, you have come to the right place. We will gladly welcome all kinds of Nationalities to serve them get their dream job and improve their career at Dubai Duty-Free. Generally, do not take ethnicity and gender discrimination into consideration. In addition, though they believe in equality nowadays, they...

  • Dubai Duty Free Careers

    4 days ago

    Dubai, United Arab Emirates Dubai Duty-Free Full time

    If you are seeking a job at Dubai Duty-Free Careers, you have come to the right place. We will gladly welcome all kinds of Nationalities to serve them get their dream job and improve their career at Dubai Duty-Free. Generally, do not take ethnicity and gender discrimination into consideration. In addition, though they believe in equality nowadays, they...

  • Duty Manager

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and...

  • Duty Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    Duty Manager - Front Office - Waldorf Astoria Dubai Palm JumeirahA Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse,...

  • Duty Manager

    3 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in...

  • Duty Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Park Hyatt Dubai Full time

    SummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Duty Manager is responsible for supporting Assistant Manager Front Office / Front Office Manager for all operational aspects of the Front Office...

  • Duty Manager

    2 weeks ago

    Dubai, United Arab Emirates Promoters Paradise Events And Exhibitions Management Full time

    **WE ARE LOOKING FOR 15 EXPERIENCED & PROFESSIONAL DUTY MANAGERS FOR A LEADING TELECOMMUNICATION COMPANY IN UAE** Location: Dubai Nationality: ANY NATIONALITY CAN APPLY **Salary Package: AED 4,500.00 to AED 5,000.00 plus Incentives/Commissions** **Employment Visa and Insurance will be provided once selected** Visit Visa and Cancelled Visa can...

  • Duty Manager

    1 month ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    1 month ago

    Dubai, Dubai, United Arab Emirates Waldorf Astoria Dubai Palm Jumeirah Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    3 weeks ago

    Dubai, United Arab Emirates Grand Central Hotel Full time

    **Role Description** This is a full-time on-site role as a Duty Manager at the Grand Central Hotel located in Dubai. The Duty Manager will be responsible for overseeing daily operations, ensuring guest satisfaction, managing staff, and resolving any issues that may arise. He / She will also handle guest inquiries and provide exceptional customer...

  • Duty Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    1 week ago

    Dubai, United Arab Emirates Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** A Hotel Duty Manager is responsible for overseeing the hotel's operations, ensuring the safety and comfort of our guests and staff. This role...

  • Duty Manager

    3 days ago

    Dubai, United Arab Emirates CITY PREMIERE MARINA HOTEL APARTMENTS Full time

    **Qualifications**: - Excellent communication and interpersonal skills - Strong leadership and problem-solving abilities - Ability to handle stressful situations with calmness and professionalism - Work Experience as a Duty Manager or similar management role - Knowledge of hotel operations and guest service standards - Arabic Speaking, Fluency in English,...

  • Duty Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time

    We are seeking Duty Managers. Duty Managers are dedicated to delivering exceptional service and genuine hospitality. Duty Managers take charge in the space and have extensive knowledge of our food and beverage offerings and are peopleoriented charismatic fun and engaging. Duty Managers are entertainers ensuring that each Guest has a memorable experience each...

  • Duty Manager

    4 weeks ago

    dubai, United Arab Emirates Combuzz HR Solutions Full time

    We are seeking Duty Managers. Duty Managers are dedicated to delivering exceptional service and genuine hospitality. Duty Managers take charge in the space and have extensive knowledge of our food and beverage offerings and are peopleoriented charismatic fun and engaging. Duty Managers are entertainers ensuring that each Guest has a memorable experience each...

  • Duty Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Grand Central Hotel Full time

    Role DescriptionThis is a full-time on-site role as a Duty Manager at the Grand Central Hotel located in Dubai. The Duty Manager will be responsible for overseeing daily operations, ensuring guest satisfaction, managing staff, and resolving any issues that may arise. He / She will also handle guest inquiries and provide exceptional customer...

  • Duty Manager

    3 weeks ago

    Dubai, United Arab Emirates Accor Full time

    Job DescriptionDuty ManagerInspiring and engaging. As a Duty Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.What You Will Be Doing Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging...

  • Duty Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Position: Duty Manager (Full time #537294)Property / Office: Mandarin Oriental Jumeira, DubaiLocation: Dubai, United Arab EmiratesThe Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.Responsibilities: To assist the General Manager to manage the hotel,...

  • Duty Manager

    3 weeks ago

    Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

    We are hiring !! - Duty Manager - Arabic speaker - Immeidate join - Minimum 1 year hospitlaity experience Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)

  • Duty Manager

    4 weeks ago

    Dubai, United Arab Emirates Combuzz HR Solutions Full time

    We are seeking Duty Managers. Duty Managers are dedicated to delivering exceptional service and genuine hospitality. Duty Managers take charge in the space and have extensive knowledge of our food and beverage offerings and are peopleoriented charismatic fun and engaging. Duty Managers are entertainers ensuring that each Guest has a memorable experience each...