Booking and Guest Coordinator- Chinese Speaker

2 days ago


Dubai Marina, United Arab Emirates Sky Walker Yacht Rental Full time

∙ Manage the booking system, large amount of incoming phone calls for Yacht Private and Sharing trips

∙ Identify and assess customers’ needs to achieve satisfaction

∙ Build sustainable relationships and trust with customer accounts through open and interactive communication

∙ Provide accurate, valid and complete information by using the right methods/tools

∙ Meet personal/customer service team sales targets and call handling quotas

∙ Handles logistics, customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

∙ Coordinate with the operations department

∙ Keep records of customer interactions, process customer accounts and file documents

∙ Follow communication procedures, guidelines and policies

∙ Take the extra mile to engage customers

Ability to commute/relocate:

- Dubai Marina: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of sales and customer service experience you have?
- How do you handle customer complaints?
- What is your current notice period?
- What are the langauges can you speak?
- What is your current or expected salary package?
- Whats is the ideal time for phone call interview? Preferred contact number?


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