Collections Agent

4 weeks ago


Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

Collections Agent

**Role : Collections Agent**
**Location**:Dubai**

**Role Purpose**:
**Key Metrics**
- Knowledge of market and industry characteristics
- Strong collection experience
- Well-developed verbal, written and interpersonal skills
- Interviewing techniques to obtain factual information
- Office practices and procedures and record keeping practices.
- Strong customer service skills
- Strong call center experience
- Give the customer the message in a short time
- Strong phone skills
- Strong math aptitude
- Strong Ability to multi tasks
- Strong relationship management skills
- Computer literacy
- Fluent in English and Arabic

**Key Accountabilities of the role**
- Prepare a plan to call the customers in coordination with the collection team leader.
- Check the customers who do not pay their due payments
- Review the customers list and make priorities for calling them based on the team leader instructions
- Review the customer's account and information and prepare notes or questions if available
- Call the customers based on priorities and instructions
- Contact the customer through other channels of remote communications by processing requests and making outbound calls to customers if necessary
- Negotiate with the customer and inform him by the due amounts, deadline of payment and the way of payment
- Negotiate agreements and settlements within established guidelines
- Update customer information, tracks and documents into customer interface system after each call
- Record the results of the call regarding the payments or deferring it
- Compare the percentage of performed calls with the planned ones
- Discuss the main issues with the team leader
- Ensure a conducive environment for the dissemination and exchange of information within the team and between the team and units
- Provide feedback to the team leader and the collection manager with the information on customers if required.

**Specialist Skills / Technical Knowledge Required for this role**:

- knowledge of the banking industry and their products and services
- A university degree
- Collection Experience 5 years+

Job ID 300002178331033


  • Collections Agent

    2 weeks ago


    Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Collections AgentRole : Collections AgentLocation:Dubai**Role Purpose:Key Metrics Knowledge of market and industry characteristics Strong collection experience Welldeveloped verbal, written and interpersonal skills Interviewing techniques to obtain factual information Office practices and procedures and record keeping practices. Strong customer service...

  • Debt Collection Agents

    2 months ago


    Dubai, United Arab Emirates Apt Resources Full time

    **DEBT COLLECTION AGENTS**: **Job ID **:1484 **Location **:Dubai - United Arab Emirates **Industry **:Banking / Financial Services / Broking **Functional Area **:Banking / Financial Services AED 4,000.00 - 6,000.00 **Other Benefits **:As Per UAE Labor Law**GCC Driving License **:No **Description: - We are a highly reputed agency looking to higher...


  • Dubai, Dubai, United Arab Emirates Apt Resources Full time

    DEBT COLLECTION AGENTS:Job ID :1484Location :Dubai - United Arab EmiratesIndustry :Banking / Financial Services / BrokingFunctional Area :Banking / Financial ServicesAED 4, ,000.00Other Benefits :As Per UAE Labor LawGCC Driving License :No**Description: - We are a highly reputed agency looking to higher qualified Debt Collection & Recovery Agents and Team...

  • Collection Agent

    3 weeks ago


    Dubai, United Arab Emirates UHRS Full time

    1 Department - Collections 2 Position-Collection Agent 3 Nationality - Arabic 4 Salary range - 8-10k 5 Education - Higher 6 Language - Arabic & English 7 Experience/Background - Collections experience highly recommended, if not then at least customer service or sales in tele calling center. **Job Types**: Full-time, Permanent **Salary**: AED8,000.00...


  • Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    We are looking for collection agent with leading property developer based in Dubai. **Job Types**: Full-time, Permanent Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)

  • Collections Officer

    2 weeks ago


    Dubai, United Arab Emirates ASTI Academy Full time

    Job Description: Collections Agent (Accounts Receivables) **Responsibilities**: Debt Recovery: Contacting individuals and businesses with outstanding debts and past-due accounts to initiate payment collections and negotiate suitable repayment plans. Account Management: Maintain accurate and up-to-date records of all interactions, payment commitments, and...

  • Collections Agent

    4 weeks ago


    Dubai, United Arab Emirates MBG Corporate services Full time

    If you are a FEMALE who likes the challenge of thriving and passionate to grow career in a dynamic and fast-paced environment, we invite you to seize this incredible opportunity where you will have the chance to showcase your skills, experience, and passion for success. Collection Officer Duties & Responsibilities: - Contacting clients who have Outstanding...

  • Collections Agent

    2 weeks ago


    Dubai, Dubai, United Arab Emirates MBG Corporate services Full time

    If you are a FEMALE who likes the challenge of thriving and passionate to grow career in a dynamic and fast-paced environment, we invite you to seize this incredible opportunity where you will have the chance to showcase your skills, experience, and passion for success.Collection Officer Duties & Responsibilities: Contacting clients who have Outstanding...

  • Collection Agent

    2 weeks ago


    Dubai, United Arab Emirates Lootah Holding LLC Full time

    Monitor accounts to identify outstanding debts - Investigate historical data for each debt or bill - Find and contact clients to ask about their overdue payments - Take actions to encourage timely debt payments - Process payments and refunds - Resolve billing and customer credit issues - Update account status records and collection efforts - Report on...

  • Collections Officer

    2 weeks ago


    Dubai, Dubai, United Arab Emirates ASTI Academy Full time

    Job Description: Collections Agent (Accounts Receivables)Responsibilities:Debt Recovery: Contacting individuals and businesses with outstanding debts and past-due accounts to initiate payment collections and negotiate suitable repayment plans.Account Management: Maintain accurate and up-to-date records of all interactions, payment commitments, and progress...

  • Collection Agent

    2 months ago


    Dubai, United Arab Emirates IC SOLUTIONS Full time

    **_Job Description:_**: - Organize the collection of samples and carry out preliminary analyzes in the field in order to prepare the in-depth analyzes in the laboratory:_ - Organization of sampling activities according to the annual planning plan;_ - Work organization to satisfy the criteria of homogeneity, repeatability and rigor established for its...

  • Collection Agent

    2 weeks ago


    Dubai, Dubai, United Arab Emirates SpurSol Full time

    _Job Information:_: Properly classify in the system the results of the steps taken_ Productivity Report by agent_ Meet the established goals of daily contacts_ Productivity Report by agent_ Achieve the established percentages of Recovery_ Productivity Report by agent_ Maintain a high rate of Payment agreements__ Job Experience:_: Productivity Report by...


  • Dubai, United Arab Emirates Urbi Full time

    We are **Urbi **and we create a ready-to-use digital platform with geospatial data, map visualisation and analysis tools, transport routing, and geo-coding algorithms. Urbi platform can be customized for any business needs, cloud-native or on-premise usage. We have a big international team which innovates, creates, and brings niche products to solve any...


  • Dubai, Dubai, United Arab Emirates Citi Full time

    Job Purpose:This role manages the support functions of the UAE Collections Team. Role is accountable for the learning management cycle of the collections team, including identification of learning requirements, training delivery and facilitation, and evaluation of program effectivenessJob Background: Responsible for controls, training, systems, and projects...


  • Dubai, United Arab Emirates First Solution Management Services Full time

    We are looking for Collections Agents. Job Location: - Dubai UAE **Salary**: - Starting from 2500.00- 3,000.00 AED Job Status: - Full Time Freshers are welcome to Apply Task: - Recovering outstanding amount from delinquent customers. - Acknowledge and resolve customers complaints - Identify fraudulent customers - Negotiate repayment terms - Skip...


  • Dubai, United Arab Emirates First Solution Management Services Full time

    We are looking for Collections Agents. Job Location: - Dubai UAE **Salary**: - Starting from 2500.00- 3,000.00 AED Job Status: - Full Time Freshers are welcome to Apply Task: - Recovering outstanding amount from delinquent customers. - Acknowledge and resolve customers complaints - Identify fraudulent customers - Negotiate repayment terms - Skip...


  • Dubai, United Arab Emirates First Solution Management Services Full time

    We are looking for Collections Agents. Job Location: - Dubai UAE **Salary**: - Starting from 2500.00- 3,000.00 AED Job Status: - Full Time Freshers are welcome to Apply Task: - Recovering outstanding amount from delinquent customers. - Acknowledge and resolve customers complaints - Identify fraudulent customers - Negotiate repayment terms - Skip...


  • Dubai, United Arab Emirates First Solution Management Services Full time

    We are looking for Arabic Speaker Collections Agents. Job Location: - Dubai UAE **Salary**: - Starting from 2500.00- 3,000.00 AED Job Status: - Full Time Freshers are welcome to Apply Task: - Recovering outstanding amount from delinquent customers. - Acknowledge and resolve customers complaints - Identify fraudulent customers - Negotiate repayment...

  • Collection Mme

    3 weeks ago


    Dubai, United Arab Emirates charm&more Full time

    Le français est bien maîtrisé ‏Caractère fort et sérieux Très bonne commission Nous avons besoin de recruter des agents de recouvrement ( Collection Department officers ) avec les compétences et les qualifications suivantes: 1- Bonnes capacités de communication par téléphone. 2- Français, Anglais, Arabe. 3- Capable de gérer les clients...


  • Dubai, Dubai, United Arab Emirates Citigroup, Inc. Full time

    Frontend Collections Manager (Assistant Vice President) - UAE National PreferredThis role assists the UAE Pre Charge off Collections Manager manage the Frontend unsecured Cards and Loans Collections portfolio.Job Background/context:Achieve best-in-class statuses for UAE in terms of productivity, efficiency and financial performances. Provide ongoing and...