Telesales Agent

4 months ago


Dubai International City, United Arab Emirates ANAX Media Full time

**Job Title**:Telesales Representative

**Location**: International City Phase 2, Dubai, UAE

**Responsibilities**:

- Cold calling prospective customers to introduce our services and generate interest.
- Greeting customers in a friendly and professional manner over the phone.
- Providing detailed explanations of our services and answering any questions or concerns customers may have.
- Creating new customer accounts and registering them on our website.
- Encouraging customers to make a First Time Deposit (FTD) before starting the game.
- Engaging with customers to build rapport and address their needs effectively.
- Coordinating with Team Leaders regarding referral bonuses and providing information to customers about referral bonus programs.
- Resolving grievances and addressing concerns for existing clients to ensure a positive customer experience.
- Maintaining Key Performance Indicators (KPIs) related to sales targets and customer satisfaction.
- Being an active listener and using positive language to communicate with customers.
- Gaining and maintaining customer trust through a professional voice tone and demeanor.
- Collecting calling data from Team Leaders and preparing regular reports on working performance for updates to Team Leaders.

**Requirements**:

- 0-2 years of experience in telesales or a related field.
- At least a 10th-grade education or equivalent.
- Active listening skills and the ability to effectively communicate with customers.
- Excellent communication skills in English. Proficiency in additional languages such as Hindi, Urdu, Gujarati, Telugu, Marathi, Tamil, Kannada, or Malayalam is a plus.
- Ability to work in a fast-paced, target-driven environment.
- Strong negotiation and persuasion skills.
- Results-oriented with a focus on achieving sales targets.
- Must be eligible to work in Dubai and possess a valid visa.
- Immediate availability preferred.
- Comfortable working a 6-day work week.

**Benefits**:

- Basic salary plus commission for sales performance.
- Shuttle service provided from the office to the nearest metro station.
- Metro pass for convenient transportation.
- Employment visa provided by the company.
- Health insurance coverage.
- Air return tickets for annual leave.

Application Question(s):

- This is a 6 working day job. Are you comfortable with that?
- Are you currently living in Dubai?
- Visa Status?
- Can you join immediately?

**Language**:

- Hindi/Urdu/Gujrati/Telegu/Marathi/Tamil/Malayalam/Kannada (required)


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