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Operations Executive

4 months ago

Dubai, United Arab Emirates VackerGlobal Full time

**Responsibilities**:

- Process work order in the system and send sales order confirmation to customers
- Prepare and send pro-forma, tax invoice, receipt, and delivery order for walk-in and general customers
- Manage petty cash and cash, cheque, credit card payments and record it in the system
- Arrange collection of payments and documents via courier
- Create receipts for the downloaded transfer advice and forward it to the customers with a copy to accounts and procurement department
- Create online payment link and send it to customers
- Inform procurement department that payment conditions have been met to process purchase order
- Follow up with accounts and sales head for approval of purchase order if urgent or delay observed
- Follow up with customers for advance payment and overdue payment receivables
- Inform customers about the status of their orders
- Enter vendor bills in the system
- Inform and give necessary details to procurement department for warranty claims
- Inform logistics coordinator to fulfill the order once payment conditions have been met
- Manage schedules of technical team for installations, complaint handling, site visits, project delays
- Manage technical team for successful meeting of deadlines
- Ensure the distribution of timely and accurate information to appropriate personnel
- Prepare warranty letters, contracts, etc.
- Take innovative measures for customer happiness from first interaction until last interaction with the company
- Improve the current system for a seamless operation

**Skills & Qualifications**:

- Bachelor's Degree in Business Administration, Operations Management or related field
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Excellent English Communication Skills (verbal and written)
- Proven work experience in management, operations, and customer service
- Strong Leadership Skills
- Ability to prioritize and solve problems
- Great attention to details
- Willingness to learn
- A team player with high level of dedication

**Job Types**: Full-time, Contract

**Salary**: AED3,000.00 - AED3,500.00 per month

Application Question(s):

- What is your notice period?

**Experience**:

- Operations Executive: 2 years (preferred)