Customer Service Representative

7 months ago


Dubai, United Arab Emirates Washmen Laundry LLC Full time

Washmen is gearing up to scale. Being part of one of the fastest growing startups in the Middle East, Washmen will provide you with a unique experience; helping shape a company facing the adventures and challenges of growth.

**Responsibilities**:

- Deliver superior service to customers by always positively surprising them.
- Be proactive in handling potential customer difficulties
- Be proactive in addressing potential operational breakdowns
- Think like an owner and make suggestions to improve the business like an owner
- Communicate with empathy and compassion.
- Learn and internalize the Washmen process for handling damage and missing item claims.
- Proactively manage customer expectations in a manner that is realistic.
- Manage the customer’s experience and steer it towards a positive experience.
- Always be 2 steps ahead of any customer claim or resistance to a proposal and address it in advance.
- Develop and acquire a strong laundry and dry-cleaning knowledge base in order to address customer claims with confidence and explain cases. This relaxes customers and increases their trust in our service.
- Continuously suggest methods to improve the customer service process.
- Develop empathy
- Learn the company’s Customer Service Principles and learn to balance a Principle-based approach to customer service with our Procedural based approach.
- Always maintain a lighthearted, professional but very friendly and personal tone on the phone.
- Pursue continuous learning in the fields of communication, customer service and laundry.
- Pursue knowledge in personal matters of interest at least 1 hour a week on company time.
- Identify personal limitations and request help from peers and management when you need it.

**Requirements**:

- 1-2 years of experience in customer experience with a bachelor’s degree.
- Excellent English and Russian communication skills, written and spoken.

**Salary**: AED4,000.00 - AED 4,500.00 per month

Ability to commute/relocate:

- Jebel Ali: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

**Salary**: Up to AED4,500.00 per month

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Jebel Ali (required)

Ability to Relocate:

- Jebel Ali: Relocate before starting work (required)

**Salary**: AED3,500.00 - AED4,500.00 per month

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)



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