Customer Service Representative
7 months ago
Washmen is gearing up to scale. Being part of one of the fastest growing startups in the Middle East, Washmen will provide you with a unique experience; helping shape a company facing the adventures and challenges of growth.
**Responsibilities**:
- Deliver superior service to customers by always positively surprising them.
- Be proactive in handling potential customer difficulties
- Be proactive in addressing potential operational breakdowns
- Think like an owner and make suggestions to improve the business like an owner
- Communicate with empathy and compassion.
- Learn and internalize the Washmen process for handling damage and missing item claims.
- Proactively manage customer expectations in a manner that is realistic.
- Manage the customer’s experience and steer it towards a positive experience.
- Always be 2 steps ahead of any customer claim or resistance to a proposal and address it in advance.
- Develop and acquire a strong laundry and dry-cleaning knowledge base in order to address customer claims with confidence and explain cases. This relaxes customers and increases their trust in our service.
- Continuously suggest methods to improve the customer service process.
- Develop empathy
- Learn the company’s Customer Service Principles and learn to balance a Principle-based approach to customer service with our Procedural based approach.
- Always maintain a lighthearted, professional but very friendly and personal tone on the phone.
- Pursue continuous learning in the fields of communication, customer service and laundry.
- Pursue knowledge in personal matters of interest at least 1 hour a week on company time.
- Identify personal limitations and request help from peers and management when you need it.
**Requirements**:
- 1-2 years of experience in customer experience with a bachelor’s degree.
- Excellent English and Russian communication skills, written and spoken.
**Salary**: AED4,000.00 - AED 4,500.00 per month
Ability to commute/relocate:
- Jebel Ali: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
**Salary**: Up to AED4,500.00 per month
**Experience**:
- customer service: 1 year (preferred)
Ability to Commute:
- Jebel Ali (required)
Ability to Relocate:
- Jebel Ali: Relocate before starting work (required)
**Salary**: AED3,500.00 - AED4,500.00 per month
**Experience**:
- customer service: 1 year (preferred)
Ability to Commute:
- Dubai (required)
Ability to Relocate:
- Dubai: Relocate before starting work (required)
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