Front Desk Receptionist

5 months ago


Dubai, United Arab Emirates Raintree Rolla Hotel Full time

Job Responsibilities:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

Requirements and skills
- 2 year experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software like IDS
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus

Application Question(s):

- List the names of Hotel Software you are familiar with
- What is your current visa status ?
- Are you available in UAE and willing to join in 7 days ?

**Experience**:

- Dubai Hotel: 2 years (required)



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