Restaurant Manager

1 month ago


Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Position**: Restaurant Manager (Italian Restaurant) - Mandarin Oriental Downtown, Dubai (Full time #539582)

**Property / Office**: Mandarin Oriental Downtown, Dubai

**Location**: Dubai, United Arab Emirates

**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**

**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.**

**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**

The Restaurant Manager plays a key leadership role in overseeing all aspects of restaurant operations, while ensuring the smooth execution of service delivery and maintaining the highest standards of safety, quality and guest satisfaction.

**Key Responsibilities**:

- Lead and manage the team, including staffing, training, scheduling and performance management
- Develop, establish, implement and monitor all operational standards, as per established policies, SOPs, hygiene, safety, and quality measures
- Collaborate closely with the Kitchen team to create and/or maintain authentic Italian menu, showcasing seasonal quality ingredients, regional specialties and innovative cuisine
- Monitor and manage restaurant inventory levels to minimize waste and maximize profitability, without compromising quality
- Continuously evaluate and improve services standards and product quality
- Handle guest inquiries, feedback and complaints in a prompt and professional manner
- Cultivate relationships with guests, suppliers and industry partners to enhance the Hotel's reputation and visibility
- Foster a culture of teamwork, collaboration, continuous improvement and personal growth among the restaurant colleagues
- Train, evaluate, and schedule all colleagues per the applicable standards, and policies and as per the overall business requirements.
- Stay updated on industry trends, emerging technologies, and best practices to drive innovation and maintain hotel's competitive edge

**Skills and Qualifications**:

- Minimum of 3 years of F&B leadership role experience within a luxury hotel environment or high-end independent restaurant. A hotel pre-opening experience and Middle East experience is an advantage.
- With a Senior High School Diploma or equivalent. An advantage is a vocational Diploma in Hospitality and/or a bachelor’s degree in hospitality/Hotel/Business Management.
- Passion for Italian cuisine and a deep understanding of its traditions, techniques and ingredients
- Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
- Detail oriented, with exceptional organizational skills and the ability to multitask and prioritize in a fast-paced environment.
- With a proven track record of delivering memorable guest experience and resolving issues effectively
- Strong leadership skills with the ability to motivate, coach and develop a diverse team
- Excellent verbal and written communication skills in English and Italian; Arabic or other languages are preferred.
- Knowledge of food and beverage trends and a commitment to staying abreast of industry developments
- Physical capabilities to stand for a long period.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as required

**Advertised**: 01 Jun 2024 Arabian Standard Time
**Applications close**: 30 Jun 2024 Arabian Standard Time


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