Customer Service Coordinator
3 weeks ago
Lubrizol, a Berkshire Hathaway company, is a technology-driven global company that combines complex, specialty chemicals to optimize the quality, performance and value of customers’ products while reducing their environmental impact. Lubrizol produces and supplies technologies to customers in the global transportation, industrial and consumer markets. These technologies include lubricant additives for engine oils, driveline and other transportation-related fluids, industrial lubricants, and additives for gasoline and diesel fuel. In addition, Lubrizol makes ingredients and additives for home care and personal care products and pharmaceuticals, and specialty materials, including plastics technology and performance coatings in the form of resins and additives.
**Summary of the Role**
To handle customer service-related activities which includes order communication with external and internal customer along with dispatch & related activities of finished goods within Middle East region.
**Responsibilities / Accountabilities**:
- To Process customer orders for the region and be focal point for order processing
- Interface & facilitate between various source locations, SCM, Sales & Customers.
- To ensure commercial/Local documents are issued in timely manner to fulfil regional customer orders.
- Major coordinator between the Commercial team and the business units to receive constant updates throughout the execution process.
- Ensure the logistics chain [finished goods dispatch, raising invoice, LR to transporter etc.] and related documentation of the finished goods.
- Respond to customer queries - product /availability related
- Serve as point of contact for handling Customer grievances & Complaints.
- Work on and implement new processes to improve efficiency & effectiveness of Customer Service function.
- Create avenues for cost control with a focus on process re-engineering.
- Master Data management/ Handling
**REQUIREMENTS (education, experience and competencies)**:
**Education / Certification**:
- Bachelors or higher degree in supply chain, logistics business admin or any product supply related degree.
**Experience and Skills**:
- 5-7 Year in Customer service/ Sales coordination /supply chain roles
- Effective communication and interpersonal skills
- Results Driven
- Competent use of PC, must be good at MS Excel
- Strategic thinking & Innovative approach
- Previous working exposure to SAP systems.
While headquartered in the United States, Lubrizol is truly a global specialty chemical company. We have a major presence in five global regions and do business in more than 100 countries. Our corporate culture ensures that Lubrizol is one company throughout the world, but you will find each region is a unique place to work, live and play.
- Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law._
**Job Segment**:Logistics, Engineer, ERP, Supply, Customer Service, Operations, Engineering, Technology
-
Customer Service Agent
5 days ago
Dubai, United Arab Emirates Altius Customer Service Full time*Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...
-
Customer Service
6 days ago
Dubai International City, United Arab Emirates TOP H SERVICE Full timeTop H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...
-
Female Customer Service
3 weeks ago
Dubai, United Arab Emirates Felicia Technical Service Full timeFemale Customer Service required for a Maintenance Company based in Dubai 2-3 Years of Experience in the same position Good Communication Skills (Written & Verbal) Familiar with MS Office, Drafting Letter, Memo etc Providing introductory information to new customers Ensuring that customers are satisfied with our provided services Following up with...
-
Customer Service Executive
4 weeks ago
Dubai, United Arab Emirates Felicia Technical Service Full timeFemale Customer Service required for a Facilities Maintenance Company 2-3 Years of Experience in the same Industry Good Communication Skills (Written & Verbal) Familiar with MS Office, Drafting Letter, Memo etc Shall be able to Confirm, coordinate and execute the jobs Knowledge of accounts will be a Plus **Benefits**: Commission on Leads 30 Days Paid...
-
Customer Service Executive
2 hours ago
Dubai, United Arab Emirates Felicia Technical Service Full timeFemale Customer Service required for a Facilities Maintenance Company 2-3 Years of Experience in the same Industry Good Communication Skills (Written & Verbal) Familiar with MS Office, Drafting Letter, Memo etc Shall be able to Confirm, coordinate and execute the jobs Knowledge of accounts will be a Plus **Benefits**: Commission on Leads 30 Days Paid...
-
Customer Service
3 days ago
Dubai, United Arab Emirates SMART SERVICE STATION Full timeA reputable company active in the garage and automotive services sector is looking to hire a committed individual with excellent communication skills and experience in a garage environment to join our customer service team. The required qualifications and responsibilities for this position are as follows: **Required Qualifications**: - **Excellent...
-
Customer Service
4 weeks ago
Dubai, United Arab Emirates TOP H SERVICE Full timeWe Are A cleaning company looking for a **Arabic Male** who has experience as a customer service: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their...
-
Customer Service
2 hours ago
Dubai, United Arab Emirates TOP H SERVICE Full timeWe Are A cleaning company looking for a **Arabic Male** who has experience as a customer service: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their...
-
Customer Service
3 weeks ago
Dubai International City, United Arab Emirates TOP H SERVICE Full timeWe Are A cleaning company looking for a **Philippines female** who has experience as a customer service: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their...
-
Customer Service
3 weeks ago
Dubai International City, United Arab Emirates TOP H SERVICE Full timeWe Are A cleaning company looking for a **Philippines female** who has experience as a customer service: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their...
-
Customer Service Coordinator
2 weeks ago
Dubai, United Arab Emirates Al Tarek Constuction & Co LTD. Full time**We are looking for an experienced customer service coordinator to be responsible for a team of representatives who will offer excellent customer service. You will ensure that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery.** **Customer Service Coordinator Responsibilities**: - Managing...
-
Customer Service Representative
3 weeks ago
Dubai, United Arab Emirates Mohammad Azim Technical Service LLC Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...
-
Customer Service Representative
3 weeks ago
Dubai, United Arab Emirates Ezees Service Full timeWe are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both...
-
Customer Service Coordinator
4 weeks ago
Dubai, United Arab Emirates Blue Hat HR Services Full time**Job in brief** The Customer service coordinator is an active participant of business process for a freight forwarding company. As a member of the team, you will be primarily responsible for handling customer queries in a professional and timely manner. Flexible to handle calls out of non-working hours. **Key Responsibilities** - Maintaining compliance...
-
Customer Service Coordinator
2 hours ago
Dubai, United Arab Emirates Blue Hat HR Services Full time**Job in brief** The Customer service coordinator is an active participant of business process for a freight forwarding company. As a member of the team, you will be primarily responsible for handling customer queries in a professional and timely manner. Flexible to handle calls out of non-working hours. **Key Responsibilities** - Maintaining compliance...
-
Customer Service Coordinator
21 hours ago
Dubai, Dubai, United Arab Emirates Ghobash Group Full timeJob OverviewWe are looking for a highly skilled Customer Service Coordinator to join our team at Ghobash Group. The ideal candidate will be responsible for coordinating sales appointments and customer visits, ensuring seamless service commencement, and maintaining accurate records of proposals and contracts.Main ResponsibilitiesLPO Contract Documentation:...
-
Customer Service Coordinator
5 days ago
Dubai, United Arab Emirates Analytix Tax Consultant Full timeThe Client Services Coordinator is a position responsible for providing outstanding customer service to clients and ensuring that all client inquiries and requests are efficiently addressed. This position requires strong organizational skills, excellent communication and interpersonal skills, and the ability to handle multiple tasks simultaneously. The...
-
Customer Service Coordinator
5 days ago
Dubai, United Arab Emirates TAG AE Recruitment Full time**WE ARE LOOKING FOR CANDIDATES FOR A CUSTOMER SERVICE COORDINATOR ROLE!!!!** **Responsibilities**: - Get all details from clients about their requirements and pass on to the manager in order to offer best quotation and customized Menu. - Follow up with clients until order is confirmed or rejected and take their feedback. - Visit events to interact with...
-
Customer Service Coordinator
4 days ago
Dubai, United Arab Emirates Emirates Flight Catering Full timeJob Purpose The purpose of this role is to support the management of airline customer accounts by ensuring accurate implementation of customer requirements, facilitating clear communication, and addressing service failures to enhance overall service quality. The Customer Service Coordinator will respond to customer inquiries, assist in resolving complaints,...
-
Customer Service Representative
3 weeks ago
Dubai, United Arab Emirates Eteen Logistic Service Full time**Job Overview**: As a Customer Service Representative, you will play a key role in ensuring our clients have a positive experience with our shipping services. You will be responsible for addressing customer inquiries, resolving issues, providing tracking information, and ensuring all shipments are processed accurately and efficiently. **Key...