Customer Service Coordinator
2 weeks ago
**Job in brief**
The Customer service coordinator is an active participant of business process for a freight forwarding company. As a member of the team, you will be primarily responsible for handling customer queries in a professional and timely manner. Flexible to handle calls out of non-working hours.
**Key Responsibilities**
- Maintaining compliance with policies and procedures.
- Handling all day-to-day logistics processes.
- Getting quotes from various service providers and preparing a comparison sheet.
- Offering excellent customer service to client/s.
- Displaying extensive product / service knowledge.
- Following up with stakeholders (client & service providers).
- Promoting the vision of the organization.
- Conducting quality assurance surveys with customers and reporting findings to the staff.
- Handling customer complaints brought to your attention.
- Flexible to handle calls out of non-working hours.
**Required Skills**:
- Must be from freight forwarding industry.
- At least 2 years UAE experience as a Customer Service coordinator.
- Must be fluent in English.
- Extremely strong verbal and written communication skills.
**Job Location**:Dubai, UAE
**Type of Employment**:Permanent / Full time
**Salary**:AED 3500 - AED 4500 with Food and accommodation provided
**What you can expect from the employer**
An attractive tax-free salary.
A clean and hygienic environment.
Working with decent / highly educated and professional team.
Visa provided
Medical insurance provided
Annual leave
**Job Types**: Full-time, Permanent
**Salary**: AED3,500.00 - AED4,500.00 per month
Application Question(s):
- Do you have at least 2 years of work experience as a customer service coordinator?
- Do you have experience in freight forwarding industry?
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