Telephone Operator

2 weeks ago


Dubai, Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

Job description

  • Answers incoming calls.
  • Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
  • Places outgoing calls.
  • Receives guest messages and deliver the same to the guest.
  • Logs all wakeup call requests and performs wakeup call services. Wakeup call services.
  • Provides information about hotel services to guests.
  • Understand the telephone operator board or PBX switchboard operations.
  • Provides paging services for hotel guests and employees.
  • Handle guest complaint calls, routing to the duty manager or to the proper department
  • Knows what action to take when an emergency call is required.
  • Assists in reporting telephone equipment or service complaints and problems.
  • Following telephone etiquette.
  • Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
  • Must be polite and courteous while answering the phone.
  • Open and close telephone functionality on the hotel front office software.
  • Keep records of calls placed and received by all departments and recording the call charges.

Salary:
AED1,500.00 per month

Application Question(s):

  • Do you have Opera Software knowledge?
  • Are you immediate joiner?

Experience:

Telephone Operator: 2 years (preferred)
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