E-commerce Manager
4 months ago
**Job Summary**:
The E-commerce Manager will be responsible for managing and optimizing our online sales channels, driving traffic, increasing conversion rates, and enhancing the overall customer experience. This role will require a strategic thinker with a strong background in digital marketing, data analysis, and a deep understanding of e-commerce platforms and trends.
**Key Responsibilities**:
- **E-commerce Strategy Development and Execution**:
- Develop and implement a comprehensive e-commerce strategy aligned with business goals.
- Identify new opportunities for growth, including market trends and emerging technologies.
- **Website Management and Optimization**:
- Oversee the day-to-day management of the e-commerce website, ensuring a seamless user experience.
- Collaborate with the design and development teams to optimize site navigation, layout, and content.
- Conduct regular A/B testing to improve site performance and user experience.
- **Digital Marketing and Sales Optimization**:
- Monitor and analyze campaign performance, adjusting strategies to maximize ROI and sales conversions.
- Develop and manage promotional calendars, coordinating with the marketing team for seasonal campaigns and special events.
- **Data Analysis and Reporting**:
- Utilize analytics tools to track and report on key performance indicators (KPIs) such as traffic, conversion rates, average order value, and customer acquisition costs.
- Generate insights and recommendations to improve performance and achieve business objectives.
- **Inventory and Product Management**:
- Work closely with the supply chain and inventory management teams to ensure product availability and manage stock levels.
- Oversee product listings, descriptions, pricing, and images to maintain accuracy and consistency across all platforms.
- **Customer Experience and Satisfaction**:
- Implement customer feedback mechanisms to continuously improve the online shopping experience.
- Collaborate with the customer service team to resolve issues and ensure high levels of customer satisfaction.
- **Team Leadership and Collaboration**:
- Manage and mentor a team of e-commerce and digital marketing professionals.
- Foster collaboration across departments, including marketing, IT, logistics, and customer service.
**Qualifications**:
- Bachelor’s degree in Marketing, Business, or a related field.
- 3-5 years of experience in e-commerce management, digital marketing, or a related role.
- Proven experience with e-commerce platforms such as Shopify, Magento, WooCommerce, or similar.
- Proficient in analytics tools such as Google Analytics, and familiarity with CRM and CMS platforms.
- Excellent project management skills with the ability to manage multiple tasks and deadlines.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Experience managing a team and collaborating cross-functionally.
Pay: From AED4,000.00 per month
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