Cashier- UAE National

2 weeks ago


UAE, United Arab Emirates Al Rostamani Group Full time

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.

**Job Purpose**:
To provide efficient service to customers to achieve customer retention and growth, to process transactions as instructed by Branch Management, and resolve customer issues in a timely manner.

**Responsibilities**:
**Customer Satisfaction / Service Standards**
- Meet & Greet customers at Counter/Lobby
- Provide service to Retail and Commercial customers
- Provide advice and guidance to customers where necessary
- Handle Customer Queries, Complaints, Resolutions/Follow-up, Special Deals and other such activities

**Financial / Sales**
- Play a proactive role in customer retention and branch marketing activities
- Ensure optimal profit margins are maintained for transactions
- Solicit referrals and initiate cross-selling opportunities to existing customers
- Actively convert walk-in customers to IntroCard holders

**Operations / Controls**
- Ensure assigned work activities are carried out as per Company policies and procedures, within the stipulated time period for the activity
- Exercise due diligence in processes related to AML Compliance, KYC and customer transactions to ensure risk mitigation
- Identify improvement areas and propose constructive changes to achieve operational excellence

**Job Requirements**:
**Qualifications**
- Graduate or equivalent in any related field

**Experience**
- 2 years of experience in a similar capacity
- Previous exposure to large volume of cash handling is an added advantage

**Knowledge & Skills**
- Good interpersonal skills and communication skills
- Customer service oriented Good quantitative skillsAt Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.



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