Logistics Expert

2 weeks ago


Dubai, United Arab Emirates Overseas Distribution Company Full time

**Logistics Expert - Join Our ODC Hub in Dubai**

Are you looking for an exciting opportunity in a dynamic global business environment? As a **Logistics Expert** in our **ODC hub in Dubai**, you will play a pivotal role as the central coordinator in our logístical and administrative processes.**Your responsibilities at a glance**:

- Act as the main contact point for clients, suppliers, and internal teams.
- Provide accurate updates on products and services.
- Address inquiries and proactively resolve issues on an ad-hoc basis.
- Manage logístical customer requests from A to Z (from receiving sales orders to arranging transport and ensuring final delivery to clients).
- Build and maintain positive customer relationships by ensuring orders are handled with care and precision.

**What will your day-to-day look like?**
Every day in this role is dynamic, but here are some key tasks you’ll regularly handle:

- **Customer Account Management**: Process client orders and maintain up-to-date customer profiles.
- **End-to-End Order Management**: Oversee the entire outbound process, ensuring smooth delivery to customers.
- **Issue Resolution**: Handle complaints, provide timely solutions and alternatives, and ensure follow-ups until issues are resolved.
- **System Updates**: Manage daily orders and ensure accurate updates in our systems.
- **Clear Communication**: Liaise effectively with customers and collaborate with ODC colleagues in both Dubai and Antwerp.
- **Go the Extra Mile**: Deliver top-notch customer service to keep our clients engaged and satisfied.
- A **Bachelor’s or Master’s degree**, preferably in a logistics-related field.
- Possession of a **valid work permit** for professional activities in Dubai.
- Solid knowledge of **logistics and transport management**.
- A **hands-on mentality** with strong analytical and problem-solving skills.
- Ability to manage a wide range of client requests with **precision and efficiency**.
- Excellent written and verbal **communication skills**, combined with strong interpersonal abilities.
- Proficiency in planning, coordinating, and following up on tasks effectively.
- Fluency in **English.**:

- A strong alignment with our **core competencies**: teamwork, problem-solving, result-driven mindset, initiative, and digital fluency.
- Identification with our **core values**: mutual respect, striving for sustainable relationships, continuous improvement, transparency, and contributing to a positive work environment.

**What we offer**:

- A **full-time position** (Monday to Friday) with a permanent contract from day one.
- A workplace at **Jafza One Tower B (Office 2410), Jebel Ali Free Zone, Dubai**.
- The opportunity to work in a financially stable and **global business environment**.
- A platform to showcase and develop your **logístical and organizational skills** in an open, flat-structured, and flexible workplace.
- Regular interaction with **international contacts** and exciting, diverse projects.
- A **competitive compensation package** including housing and transportation allowances, medical insurance, 30 days of annual leave, and benefits aligned with your skills and experience.
- A great team culture and an ambitious, fast-growing company that values talent and excellence.

**About Overseas**:
**Job Types**: Full-time, Permanent

Application Question(s):

- Are you in possession of a valid work permit for professional activities in Dubai?


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