Call Center Agent/call Center Executive
2 weeks ago
*
Business Graduate having fair IT / CRM Software Exposure
Planning and implementing the physical call centre, call center strategies, operations, improving systems and processes; managing team and customer service excellence.
- To Build the Call Centre as a Revenue Generation Centre for the Organization.
- To ensure Call Centre will be an integral part of the Revenue Generation for the Company by building NSTYLE BRAND.
- Manages call center systems by developing customer interaction and voice response systems, voice networks, planning and controlling implementations. Ensure acceptable service levels are provided at all times. Identify opportunities to improve call center processes and implement those procedural changes.
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis; managing system and process improvement and quality assurance programs; installing upgrades. Reviewing the performance of staff, identifying training needs and planning training sessions; Recording statistics, user rates and the performance levels of the centre and preparing reports. Manage, guide and coach the employees in terms of the team's qualitative and commercial results, service levels (completed calls, call times, handling times. Actively participate in a 'hands on' manner, in the daily functions of the Calls.
Qualification: Any/Business Graduate having fair IT / CRM Software Exposure.
Experience: Minimum 2 years mainly in **sales and customer Service**
Gender: Female only
Nationality: Any
Competencies and skills:
- Customer Service,
- Communication Skills
- Process Improvement
- Problem Solving
- Teamwork
- People Management
- Managing Processes
**Salary**: AED3,000.00 - AED3,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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