Operations Head

6 months ago


Dubai, United Arab Emirates MS Holiday Homes Full time

Key Responsibilities

**Operational Management**
- Oversee the daily operations of the limousine company to ensure smooth and efficient service delivery.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Coordinate with the sales, customer service, and maintenance teams to ensure seamless operations.

**Team Leadership**
- Lead, mentor, and manage the operations team, including drivers, dispatchers, and support staff.
- Conduct regular performance reviews, provide constructive feedback, and identify opportunities for professional development.
- Organize and lead regular team meetings to discuss operational issues, updates, and improvements.

**Fleet Management**
- Ensure the proper maintenance and cleanliness of the fleet to guarantee safety and customer satisfaction.
- Coordinate vehicle scheduling and dispatching to optimize fleet utilization and meet client demands.
- Monitor fleet performance and address any issues promptly.

**Customer Service**
- Ensure a high level of customer satisfaction by addressing client inquiries and resolving service issues promptly.
- Implement processes to gather and respond to customer feedback to improve service quality.
- Oversee the handling of VIP clients and special requests to ensure a personalized and exceptional experience.

**Safety and Compliance**
- Ensure all operations comply with local, state, and federal regulations, including safety and environmental standards.
- Implement and monitor safety protocols to protect employees and clients.
- Conduct regular safety training sessions for the operations team.

**Financial Management**
- Develop and manage the operations budget, ensuring cost-effective operations without compromising service quality.
- Monitor operational expenses and implement cost-saving measures where applicable.
- Provide regular financial reports and operational performance metrics to senior management.

**Reporting and Analysis**
- Prepare regular operational reports, including analysis of performance metrics, fleet utilization, and customer satisfaction.
- Identify areas for improvement and implement corrective actions as needed.
- Provide strategic insights and recommendations to senior management based on operational data.

**Project Management**
- Lead and manage special projects, such as fleet expansion, new service offerings, or process improvement initiatives.
- Coordinate cross-functional teams to ensure timely and successful project execution.

Skills and Qualifications
- Proven track record in operations management, preferably in the transportation or hospitality industry.
- Exceptional leadership and team management skills.
- Strong problem-solving and decision-making abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in using operational management software, MS Office, and other relevant tools.
- Strong analytical skills and attention to detail.
- Knowledge of safety regulations and compliance requirements in the transportation industry.

Performance Metrics
- Operational efficiency and productivity.
- Fleet utilization and performance.
- Customer satisfaction and feedback ratings.
- Compliance with safety and regulatory standards.
- Financial performance and budget management.

Education and Experience
- Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).
- Minimum of 7-10 years of experience in an operations management role, with at least 5 years in a leadership position.

Pay: From AED7,000.00 per month


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