Operations Head
6 months ago
Key Responsibilities
**Operational Management**
- Oversee the daily operations of the limousine company to ensure smooth and efficient service delivery.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Coordinate with the sales, customer service, and maintenance teams to ensure seamless operations.
**Team Leadership**
- Lead, mentor, and manage the operations team, including drivers, dispatchers, and support staff.
- Conduct regular performance reviews, provide constructive feedback, and identify opportunities for professional development.
- Organize and lead regular team meetings to discuss operational issues, updates, and improvements.
**Fleet Management**
- Ensure the proper maintenance and cleanliness of the fleet to guarantee safety and customer satisfaction.
- Coordinate vehicle scheduling and dispatching to optimize fleet utilization and meet client demands.
- Monitor fleet performance and address any issues promptly.
**Customer Service**
- Ensure a high level of customer satisfaction by addressing client inquiries and resolving service issues promptly.
- Implement processes to gather and respond to customer feedback to improve service quality.
- Oversee the handling of VIP clients and special requests to ensure a personalized and exceptional experience.
**Safety and Compliance**
- Ensure all operations comply with local, state, and federal regulations, including safety and environmental standards.
- Implement and monitor safety protocols to protect employees and clients.
- Conduct regular safety training sessions for the operations team.
**Financial Management**
- Develop and manage the operations budget, ensuring cost-effective operations without compromising service quality.
- Monitor operational expenses and implement cost-saving measures where applicable.
- Provide regular financial reports and operational performance metrics to senior management.
**Reporting and Analysis**
- Prepare regular operational reports, including analysis of performance metrics, fleet utilization, and customer satisfaction.
- Identify areas for improvement and implement corrective actions as needed.
- Provide strategic insights and recommendations to senior management based on operational data.
**Project Management**
- Lead and manage special projects, such as fleet expansion, new service offerings, or process improvement initiatives.
- Coordinate cross-functional teams to ensure timely and successful project execution.
Skills and Qualifications
- Proven track record in operations management, preferably in the transportation or hospitality industry.
- Exceptional leadership and team management skills.
- Strong problem-solving and decision-making abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in using operational management software, MS Office, and other relevant tools.
- Strong analytical skills and attention to detail.
- Knowledge of safety regulations and compliance requirements in the transportation industry.
Performance Metrics
- Operational efficiency and productivity.
- Fleet utilization and performance.
- Customer satisfaction and feedback ratings.
- Compliance with safety and regulatory standards.
- Financial performance and budget management.
Education and Experience
- Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).
- Minimum of 7-10 years of experience in an operations management role, with at least 5 years in a leadership position.
Pay: From AED7,000.00 per month
-
Head of Operations
6 months ago
Dubai, United Arab Emirates servicemycar.ae Full timeWe're looking to hire an experienced Head of Operations immediately. The Head of Operations will optimize our company's operating capabilities, employ strategies to maximize customer satisfaction, and manage marketing initiatives. The Head of Operations will assist in compiling the company's budget, and employ strategies to safeguard assets and stocks. You...
-
Head of Operations
3 months ago
Dubai, United Arab Emirates Rock Petroleum Full time**About Rock Petroleum** Rock Petroleum is a leader in the supply of resources to power the planet. Our operations started in 2018 with an experienced team of well-trained professionals and a strong foundation of stakeholder value creation. We are committed to fulfilling the energy needs of people around the world, as well as helping to reduce energy...
-
Head of Operations
6 months ago
Dubai, United Arab Emirates Guildhall Full timeThe Role We are seeking a dynamic and experienced Head of Operations for our highly adept team in Dubai. As Head of Operations, in close collaboration with our CEO, you will be a key driver in shaping our clients future. Your primary mission, alongside the CEO, is to lead our team through critical growth phases, overseeing the evolution of our platform, and...
-
Operations Head
6 months ago
Dubai, United Arab Emirates Top Management Solutions FZ-LLC Full timeWe are seeking to hire an **Operations Head** with experience **in Oil & Gas Projects**. Title: Operations Head Job Location: Qatar Qualification: Electrical / Chemical/ Mechanical Engineer Experience: 25 to 30 Years in Oil & Gas multidisciplinary EPIC projects/ Experience including Oil and Gas pipelines, midstream transmission, custody transfer, pumps...
-
Operations Head
2 months ago
Dubai, United Arab Emirates Dynamic Speedy Technical Works LLC Full timeThe Head of Operations will oversee the planning, coordination, and management of all maintenance activities within the organization. This role ensures that the organization's infrastructure, machinery, and equipment are properly maintained, operating efficiently, and compliant with safety and industry standards. The Head of Operations collaborates closely...
-
Head of Fraud Risk Strategy and Operations
8 months ago
Dubai, United Arab Emirates WebBeds Full time**Shape the future of fraud protection - become our Head of Fraud Risk Strategy and Operations**: **J**ob Title**:Head of Fraud Risk Strategy and Operations **Department**:Finance **Location (primary)**:Dubai, London or Singapore **In this role you will** The Head of Fraud Risk Management/ Director of Fraud Risk Management will develop and implement an...
-
Head of Operations
1 month ago
Dubai, United Arab Emirates INCEL TOURISM Full time**Job Overview** This role involves overseeing daily operations, optimizing resources, and collaborating with the Branch Manager to improve performance. The Head of Operations will ensure compliance with **IATA** standards, enhance customer satisfaction, and lead a high-performing team. **Key Responsibilities** **Operational Management** - Manage...
-
Head of Retail Operations
8 months ago
Dubai, United Arab Emirates Lenskart Full timeRetail Head will be responsible for overall success of all the Retail outlets within the region, maximizing the profitability and sales volumes generated from retail operations with effective management of the retail operation including warehouse across ME. Key Responsibilities: - Provide expertise, leadership, vision and guidance, to drive forward the...
-
CNC Operator
6 months ago
Dubai, United Arab Emirates Euro systems Full timeJob Title**:CNC Operator (Double Head Machine) - Glass & Aluminum** Seeking a **CNC Operator experienced in Double Head Machines for glass and aluminum. Operate machine**s, ensure precision, and maintain quality in production. **Responsibilities**: - Operate CNC Double **Head Machines for glass and aluminum fabrication.**: - Set up machines, interpret...
-
Vca Head of Strategy, Planning and Operations
6 months ago
Dubai, United Arab Emirates Visa Full time**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Head of Terminal and Cargo Operations
2 months ago
Dubai, United Arab Emirates Rock Petroleum Full time**About Rock Petroleum** Rock Petroleum is a leader in the supply of resources to power the planet. Our operations began in 2018, backed by a team of well-trained professionals and a strong focus on stakeholder value creation. We are committed to fulfilling the world’s energy needs while reducing energy waste through responsible business practices. Our...
-
Head of Operation
6 months ago
Dubai, United Arab Emirates Bold Bespoke Design Full time**Job Description - Head of Operation** - Develop and Report operational and financial task - Manage the staff and constantly provide drivers - Manage relationship with RTA - Develop and manage monthly compensation of drivers - Manage the relationship of stakeholders including insurance company, garage & washing company - Manage the SLA of RTA& provide all...
-
Head of Operations UAE
6 months ago
Dubai, United Arab Emirates BLACKLANE Full timeBlacklane is a premium mobility company dedicated to redefining the chauffeur service industry. With a global presence, we pride ourselves on delivering exceptional service, ensuring the safety and satisfaction of both our clients and chauffeurs. Join our dynamic team as the **Head of Operations UAE **to play a pivotal role in managing, optimizing, and...
-
Head of Operations UAE
6 months ago
Dubai, United Arab Emirates Blacklane GmbH Full timeBlacklane is a premium mobility company dedicated to redefining the chauffeur service industry. With a global presence, we pride ourselves on delivering exceptional service, ensuring the safety and satisfaction of both our clients and chauffeurs. Join our dynamic team as the **Head of Operations UAE **to play a pivotal role in managing, optimizing, and...
-
Kitchen Steward
1 month ago
Dubai, United Arab Emirates Dyarco For Operations Services Full timeWash and sanitize all dishes, utensils, pots, pans, and kitchen equipment using dishwashers or by hand. - Maintain cleanliness of all kitchen areas including floors, counters, and storage areas. - Ensure all kitchen surfaces are cleaned and sanitized according to health and safety standards. - Properly dispose of kitchen waste and recycling materials. -...
-
Head of Technology Infrastructure
6 months ago
Dubai, United Arab Emirates GEMS Education Full timeAbout the Role The **Head of Technology Infrastructure & Operations** is responsible for overseeing the strategic planning, implementation, and management of technology infrastructure and operational activities across SSC, Schools & Service Entities. The role demands driving innovative technologies to enhance customer experience, establish an agile &...
-
Head of IT
6 months ago
Dubai, United Arab Emirates Mott MacDonald Full timeHead of IT - Service Delivery and Operations **Country**:United Arab Emirates**Position Location**:Dubai, United Arab Emirates**Contract Type**:Permanent**Work Pattern**:Full Time**Sector**:Corporate services**Discipline**:Information technology**Job Ref**:3183**Recruiter Contact**:Iustina Blidariu**About the business unit** Mott MacDonald’s support...
-
Imea Regional Head
6 months ago
Dubai, United Arab Emirates Oliver Wyman Group Full time**Oliver Wyman is now seeking an exceptional individual to join as IMEA Regional Head of Human Capital Operations / People Operation, leading the regional HC Operations function. This role will be based out of our office in Dubai.** **The Opportunity** We are seeking an exceptional individual to join the IMEA HC team in a pivotal role leading the HC...
-
Head Baker
6 months ago
Dubai, United Arab Emirates Cake Social Full timeThe role of the **Head Baker** is to **lead the baking department** with success by taking ownership of all things related to baking, and maintaining an organized and efficient process for regular operations. The Head Baker runs their area with attention to detail, creating a vibrant culture and a healthy team setting. They execute Cake Social’s high...
-
Head Chef
3 months ago
Dubai, United Arab Emirates Unipod Hospitality Full timeExciting Opportunity: Head Chef Wanted at Helipad, Dubai! Are you a culinary maestro ready to take the helm in a dynamic and upscale environment? Helipad in Dubai is on the lookout for a talented and experienced Head Chef to lead our kitchen team to new heights! Location: Helipad, Dubai Reports to: Operations Manager Key Responsibilities: - Oversee all...