Customer Service Executive-freight Forwarding
7 months ago
**Responsibilities and Duties**
Graduate with 2 yrs. of experience in customer service & Operations in a reputed freight forwarding company.
Import /export /cross trade business by Sea freight & Air freight On job experience of international freight forwarding job costing and quotations.
Capability to handle freight enquiries, quotations and coordination with local and international clients.
Capability to handle freight forwarding operations & customer service independently without supervision.
**Responsibilities**:
- Handle customer inquiries and complaints in a professional and timely manner
- Provide accurate and timely information about products and services
- Identify customer needs and find solutions to customer issues
- Maintain customer database and records
- Follow up with customers to ensure their satisfaction
- Track customer complaints and provide feedback to management
- Proactively suggest new products and services that could benefit customers
- Provide excellent customer service in person and via telephone
**Job Types**: Full-time, Permanent
**Salary**: AED5,000.00 - AED6,000.00 per month
**Experience**:
- Customer service: 2 years (preferred)
- Freight Forwarding: 2 years (preferred)
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