Sommelier - Hakkasan Restaurant

2 weeks ago

Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Position**: Sommelier - Hakkasan Restaurant (Full time #533882)

**Property / Office**: Emirates Palace, Abu Dhabi

**Location**: Abu Dhabi, United Arab Emirates

**Main Responsibilities**:

- Have a good understanding of the outlets concept, menus and all other facilities the hotel offers in order to recommend and verbally explain those to the guests.
- Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times.
- Extensive knowledge of wines, particularly details about grapes varieties, harvest times, origin of the wine, structure, aroma, flavor and fermentation process.
- Support the Assistant Manager and Supervisors in taking wine orders, serving and decanting wine and if necessary assisting in the service.
- Support the Bar and Beverage Manager to create wine lists for all outlets and maintain and rotate wine stock levels.
- Provide adequate wine suggestions depending on the guest preferences and give recommendation in a positive and friendly manner, by promoting and up selling wines, if appropriate.
- Assist the Head Sommelier to maintain and organize appropriate stock levels and sufficient inventory for daily usage and monitor the wine cellar conditions to ensure optimal storage such as updating the bin numbers and following up with the corresponding beverage system.
- Ensure all glass inventory and utensils needed for wine service are in proper conditions at all time and list all broken items into the outlet breakage list and follow up all maintenance defaults affecting service.
- Constantly identify areas for improvement in service and beverage quality through member and guest’s comments, comment cards and incident reports and share observations and recommendations with the Director of F&B and perform any other reasonable duties as required.
- Support the Head Sommelier in carrying out regular detailed analysis of wine related sales throughout the hotel.

**Requirements**:

- High School qualification or equivalent.
- Degree or Higher National Diploma in Hospitality/Hotel/Business Management.
- Specific Diploma/Degree in wines and beverage. (WSET, CMS)
- Experience as Sommelier or Beverage Manager in a high-end restaurant with highest the levels of service is preferred.
- A minimum of 2 years of experience working in a 5-star hotel environment, including 2 years in Food & Beverage.
- International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East.
- Hotel or Bar pre-opening or renovation experience is preferred.
- Extensive knowledge of wines, particularly details about grapes varieties, harvest times, origin of the wine, structure, aroma, flavor and fermentation process.
- Ability to understand guest needs and expectations and to deliver superior customer service.
- Experience in monitoring wine orders, stock and par level.

**Advertised**: 20 Feb 2023 Arabian Standard Time
**Applications close**: 31 Mar 2023 Arabian Standard Time

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