Host / Hostess

4 weeks ago

Dubai, United Arab Emirates The First Collection Full time

Overview:
The First Group Collection portfolio of five operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city The First collection of Business Bay opens in July. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Group Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience - the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, The First Group Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

Nestled amid the alluring Dubai coastline, the latest addition to the flourishing Soluna Beach Club scene from The First Group offers a contemporary Mediterranean experience in the heart of The Palm Jumeirah. Catering to residents and hotel guests alike, this vibrant family-friendly oasis boasts endless sun-kissed beaches and glistening blue waters with a variety of chic lounging areas offering sweeping views across the iconic skyline. With three uniquely appointed restaurants Risen, ÉNAS Mediterranean Restaurant and our Pool & Beach at Soluna Beach Club serving up an extensive menu of globally, Mediterranean inspired cuisine, guests will discover a stylish haven set against the backdrop of warm-hearted hospitality and sublime interiors.

**Job Description**:

- Responsible for doing all preparations for the service, like preparing table planning and menu’s.
- Ensure all menus and are clean and ready for operation on floors.
- Any specific menus (buffet, brunch, promotions and etc.) have been printed and are ready for use.
- Making sure to work with clean equipment and surfaces.
- To ensure that Micros is correctly set-up according to the meal period.
- Ensure to be fully aware about the promotions and discounts.
- Making sure that he/she is always enthusiastic and delivering great service to all guests, is the first contact for the guests and should always be aware of that in answering phone or speaking with the guests directly.
- To prepare the table plans according to reservation sheets.
- Keeping an eye on guests when they move or something changes and communicating this with waiting staff and kitchen.
- Taking orders and giving information to guests if required and clearly communicating this to colleagues.
- Record guest preference and record in guest history folio.
- Communicating with the chef or kitchen for any special request, dietary requirements or restriction from the guests.
- During the service the hostess should be able to deal with challenges, changes and keep an eye on table turnovers.
- If necessary preparing orders like drinks and preparing snacks, bread.
- Responsible for cleaning tasks during and after service.
- Attend departmental meetings if required.
- Check with managers or coordinator for any large party reservations.
- Ensure package forecast for HB, BB and FB are printed every day.
- To wish “Farewell” to all guests, encouraging repeat customers.

Desired Skill & Expertise:

- Fun/outgoing personality/Female hostess experience essential.
- Receive and seat the guests and having good communication with the waiting staff and kitchen about the guests.
- Maintains great customer service to all guests.
- Previous customer service experience required.
- Flexibility to respond to a range of different work situations.
- Excellent reading, written and oral proficiency in English
- You’re not just bringing your abilities, but also your character

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