Head Hostess

4 weeks ago


Dubai, United Arab Emirates AWJ Investments Full time

**Job Purpose**
The Head Hostess is a senior role responsible for providing leadership to a team of hostesses at the restaurant and ensures the delivery of top-quality service to guests

**Key Result Areas**
- Relate with clients when they arrive and when they are leaving
- Thank clients for their patronage when they are leaving
- Communicate with customers while they wait for their drink and food order
- Ensure complete and consistent cleanliness of the hostess area
- Be available to answer calls and greet guests
- Assist servers with tallies at shift ends Supervise host book efficiently and oversee clients' seating arrangements
- Handle clients amicably and with understanding whether they have reservations or not
- Make a great and impressive first impression on clients
- Schedule reservations for guests both in person and over the phone
- Communicate with supervisors or management on any issue related to customers
- Handle all cases related to guests courteously and professionally
- Maintain diplomacy while relating with clients.


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