Customer Care Head
2 weeks ago
Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers' issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to prioritie
**Job Types**: Temporary, Contract
Contract length: 2 months
**Salary**: AED2,500.00 - AED3,000.00 per month
Ability to commute/relocate:
- Sharjah: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Worked on Ticketing platforms such as Zendesk
**Language**:
- hindi (required)
Application Deadline: 13/03/2023
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