Customer Experience Manager
3 weeks ago
- Heading the Customer Service department, including on-shore and off-shore teams.
- Developing and implementing yearly strategic plans to improve customer service operations, enhance customer and satisfaction, and meet business objectives.
- Recruiting, training, and managing a team of customer service representatives, team leaders, supervisors and support staff.
- Providing coaching, feedback, and performance evaluations to support their professional development and ensure productivity.
- Developing and managing the customer service department budget, allocating resources effectively.
- Develop service procedures, policies, and standards.
- Manage the functions of receiving, assessing, analysing, resolving, and documenting customers’ issues and complaints in accordance with agreed requirements.
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Customer Experience Manager
3 weeks ago
Sharjah, United Arab Emirates Talent Higher Full timeHeading the Customer Servicedepartment, including on-shore and off-shoreteams.Developing and implementing yearlystrategic plans to improve customer service operations, enhancecustomer and satisfaction, and meet businessobjectives.Recruiting, training, and managinga team of customer service representatives, team leaders,supervisors and support...
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Customer Relations Manager
3 weeks ago
sharjah, United Arab Emirates Sunbulah Group Full timeAcquire new customer relationships and manage existing relationships by identifying upsell and cross-sell opportunities through daily analysis and interactions conducted with customers in order to achieve targeted growth of the assigned portfolio according to the business plan Responsibilities 1. Acquiring new customers Acquire new clients, complete...
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Customer Relations Manager
3 weeks ago
Sharjah, United Arab Emirates Sunbulah Group Full timeAcquire new customer relationships and manage existing relationships by identifying upsell and cross-sell opportunities through daily analysis and interactions conducted with customers in order to achieve targeted growth of the assigned portfolio according to the business planResponsibilities1. Acquiring new customersAcquire new clients, complete financial...
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Customer Relations Manager
3 weeks ago
Sharjah, United Arab Emirates Sunbulah Group Full timeAcquire new customer relationships and manageexisting relationships by identifying upsell and cross-sellopportunities through daily analysis and interactions conductedwith customers in order to achieve targeted growth of the assignedportfolio according to the businessplanResponsibilities1. Acquiring newcustomersAcquire new clients, complete financialanalysis...
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Customer Relations Manager
4 days ago
sharjah, United Arab Emirates Sunbulah Group Full timeAcquire new customer relationships and manage existing relationships by identifying upsell and cross-sell opportunities through daily analysis and interactions conducted with customers in order to achieve targeted growth of the assigned portfolio according to the business planResponsibilities1. Acquiring new customersAcquire new clients, complete financial...
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sharjah, United Arab Emirates Bupa Full timeCustomer Experience Specialist Jobs In Sharjah | BupaAbout the jobBupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working...
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Customer Assistant
5 days ago
Sharjah, United Arab Emirates Zahi handcrafts Full time**Job Title: Paint Workshop Customer Assistants** As a Paint Workshop Customer Experience Assistant, you will play a vital role in ensuring an exceptional experience for both children and adults participating in painting activities at our workshop. Your responsibilities will include: - Assisting customers, both kids, and adults, with painting activities,...
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IT Support Engineer
3 weeks ago
sharjah, United Arab Emirates Shams Customer Servicing LLC Full timeThe IT Support is responsible for maintaining the computer networks, providing technical support and ensuring the whole system runs smoothly. To monitor and maintain the company computer systems, install and configure hardware and software, diagnose and troubleshoot technical problems/networking issues.Join Our TeamFirst nameEmail*Contact Number*Years Of...
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Customer Service
4 weeks ago
Sharjah, United Arab Emirates Zahrat Al Ruman Ladies Salon Full timeGreeting and welcoming customers in a friendly and professional manner. - Tending to customer needs, inquiries, and complaints. - Informing hairdressers and beauticians about customer appointments and requirements. - Processing bookings and cancellations, and managing appointment schedules. - Ensuring that the reception area is kept clean and professional. -...
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Sales Manager-experience in Paper Industry
4 weeks ago
Sharjah, United Arab Emirates Alif International Tr. Company LLC Full time1. **Sales Strategy and Target Achievement**: Develop and implement a comprehensive sales strategy for duplex rolls in the designated market. Set sales targets and ensure their achievement through effective planning, execution, and monitoring. 2. **Business Development**: Identify and explore new business opportunities, potential clients, and market...
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Senior Manager
3 weeks ago
Sharjah, United Arab Emirates Nielsen Consumer LLC Full timeLead the team with a laser focus on delivering an unmatched service experience, ensuring every touchpoint is characterized by speed, accuracy, and solution-oriented approaches. Collaborate with various internal teams, including Customer Success, Customer Care, Operations, Technical Support, and Product Development, to align efforts, share insights, and drive...
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Senior Manager
3 weeks ago
Sharjah, United Arab Emirates Nielsen Consumer LLC Full timeLead the team with a laser focus ondelivering an unmatched service experience, ensuring everytouchpoint is characterized by speed, accuracy, andsolution-oriented approaches. Collaborate withvarious internal teams, including Customer Success, Customer Care,Operations, Technical Support, and Product Development, to alignefforts, share insights, and drive...
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Air Arabia Jobs – Customer Relations Manager
3 weeks ago
sharjah, United Arab Emirates Air Arabia Full timeJob Description:Lead the overall Customer Relationship Management (CRM) function across the Group with the aim of improving satisfaction, engagement and customer lifetime value. Responsible for implementing comprehensive and integrated customer satisfaction management solutions that support the entire customer travel lifecycle.(ads1)Job...
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Customs Clearance Clerk
4 weeks ago
Sharjah, United Arab Emirates Logistics and Freight Forwarding Full time**Position Title: Customs Clearance Clerk** **Employment Type: Full Time** **Salary Range: AED 3500 to AED 5000 - All-inclusive depending on experience and qualifications.** **Job Location: Sharjah, UAE** - Clear Shipment in Mirsal 2 and Sharjah Customs Portal - Register the cost as required. - Issue the invoices accordingly and send to customer. -...
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Sharjah, United Arab Emirates Cubita Trading LLC Full timeOur trading company is currently seeking a highly motivated and experienced Sales Manager for car spare parts in the field of international trading. As a Customer Coordinator/Sales Manager, your main responsibilities will include providing accurate spare parts information to customers and ensuring precise calculation of shipping costs. Position: Customer...
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Senior Manager
1 week ago
sharjah, United Arab Emirates Nielsen Consumer LLC Full timeLead the team with a laser focus on delivering an unmatched service experience, ensuring every touchpoint is characterized by speed, accuracy, and solution-oriented approaches.Collaborate with various internal teams, including Customer Success, Customer Care, Operations, Technical Support, and Product Development, to align efforts, share insights, and drive...
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Customs Clearance Supervisor
1 month ago
Sharjah, United Arab Emirates MAG Container Lines LLC Full timeExperience in Shipment clearance in Mirsal 2 and Sharjah Customs, accurately - Pass declaration in customs System and Complete the Job in system as required - Team Leadership. - Develop and implement efficient workflows for clearing processes, ensuring timely and accurate completion of tasks. - Oversee the processing of clearing transactions, ensuring...
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Senior Manager Customer Service
3 weeks ago
Sharjah, United Arab Emirates NielsenIQ Full timeCollaborate with various internal teams, including Customer Success, Customer Care, Operations, Technical Support, and Product Development, to align efforts, share insights, and drive synergies in customer service delivery.Monitor and analyze key performance metrics, identifying trends and opportunities for improvement, and taking corrective action as needed...
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Customer Success Manager
5 days ago
Sharjah, United Arab Emirates NielsenIQ Full timeAnalyst / Programmer Full timeYou will be part of a team that performs system development using Microsoft development suite such as VB and VB.Net. You will have the opportunity to learn Oracle Database and incorporate it into your arsenal of IT skills. You will use your technical skills to manage the daily...
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Customer Coordinator
7 days ago
Sharjah, United Arab Emirates SHAFANA GROUP Full time"Efficient customer coordinator adept at managing inquiries, resolving issues, and ensuring client satisfaction. Skilled in communication, problem-solving, and maintaining positive relationships." Pay: From AED2,000.00 per month Application Deadline: 15/04/2024