Facilities Supervisor I Afet I Dubai, UAE

2 weeks ago

UAE, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
Handling integrated facilities management contracts and general Refurbishment including, site surveys, quantity surveys, estimation and quotation, resource management

**What you will do**:
**Key Accountability 1: AMC Management.**

**Responsible for**:

- Execution of AMCs efficiently with in the budget and ensure profitability of the same
- Analyse and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment, contract execution plan and identify the requirements on mobilization, transition, performance management phase of service delivery
- Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team
- Track contract progress and ensure agreed SLA’s and KPI’s are met
- Resource planning (manpower, material/replacement spares, subcontracted specialised services etc.) for the contracts assigned
- Responsible for takeover and handover of the AMC
- Preparing and submission of monthly, annual reports for the contracts assigned
- Submission of AMC invoices on time and obtain client acknowledgement

**Key Accountability 2: Corrective/Reactive, Planned preventive maintenance**

**Responsible for**:

- Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting
- Identify critical system, services, assets and ensure necessary contingency plan in place to avoid down time and disruption of services
- Prepare contract specific PPM procedures, PPM schedule, and resource planning
- Prepare method statements, risk assessment, PPM Task sheet
- Tally and Close all planned PPM work orders on monthly basis
- Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI’s.
- Handle escalations, emergencies and resolve all customer complaints, prepare technical reports
- Ensure all CRM work orders are tracked, updated and closed on daily basis
- Carryout daily site inspections to ensure quality of works and adherence to the set standards and provide expert advice to the team
- Calibration of all tools and tackles, safety devices
- Schedule, coordinate and oversee the maintenance contracts of Sub Contractors

**Key Accountability 3: Repair, Refurbishment works**

Responsible for:

- Ensure all planned jobs are execute in line with approved schedule.
- Make conditional assessment of assets, Identify the assets which are required to replaced based on the aging, performance, submit report to customer
- Prepare repair, replacement, refurbishment cost estimate, proposals and follow up with client for approvals
- Execution of casual jobs efficiently with in the budget and ensure profitability of the same
- Submission of customer invoices on time
- Liaise with client on any payment issues and resolve the same

**Key Accountability 4: Customer Service**

**Responsible for**:

- Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
- Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA’s, KPI’s.
- Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team

**Key Accountability 5: QHSE.**

Responsible for:

- Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
- Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
- Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) - thus preventing potential incidents at all times
- Ensure the team possess appropriate tools and tackles, spare parts and consumables, calibration of tools and tackles
- Ensure timely close out of HSE Action taken Reports, NCR’s

**Key Accountability 6: Employee Engagement.**

**Resp

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