Operation & Services Officer - Floater
6 months ago
Operation & Services Officer - Floater
**Role: Operations & Service Officer - Floater**
**Location: Abu Dhabi**
**Role Purpose**:
Handling the branch operations - Review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination.
**Key Accountabilities of the role**
- Cash Vault - Dual control of branch Vault
- Providing cash to tellers for daily business transactions, approving daily transactions for remittances and other products, where applicable approving the override of transactions exceeding specified teller limits
- Managing branch cash as per cash holding limit
- Process & balance daily inward and outward clearing transactions
- Reconciliation and review of errors in teller transactions
- Review and approve work processes documentations and system input reports, accomplished on account of deposit sales and retail & institutional services, by customer service staff
- Ensure that all customers transactions as per ADIB policies and procedures
- Sign on behalf of the bank as per the assigned limit
- Control and supervision of operations work processes for compliance with ADIB's Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating
- Conduct surprise check of Branch Vault cash on a monthly basis and reports exceptions if noted, to HO authorities
- Facilitating and implementing work process improvements
- Interact with customers for sale of ADIB's deposit, Finance, Cards & Takaful products by ensuring service efficiency and by adherence to best service standards
- Monitor the sales performance of CROs
- Generation of new business via out marketing calls and in
- branch contacts through "Open door policy" in meeting customers
- Setting and monitoring sales plans for the branch and sales staff as per forecast
- Coaching of all sales staff to increase sales productivity and cross selling
- Monitor branch service standards for customer satisfaction
- Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries
Getting ad-hoc customer feedback
- Ensure service level agreements (SLA) with internal and external customers are in place, followed and are frequently calibrated for continuous improvement
- Observation of queue time and length and taking action as needed to capacities serving counters and or managing customer traffic
- Maintain staff morale and relationship
- Observe, coach /train and counsel staff towards expected behaviors
- Identify training developments needs for staff and ensure that these are met as per schedules
**Specialist Skills / Technical Knowledge Required for this role**:
- Knowledge of products and services offered by ADIB
- Knowledge of branch operations and back office functions
- Knowledge of ADIB policies and systems
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Computer skills
- Communication and presentation skills
- both Written and Oral (In English)
Job ID 300002150156442
-
Customer Relationship Officer
6 months ago
Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full timeCustomer Relationship Officer - Floater **Role **:Customer Relationship Officer - Floater **Location**: Abu Dhabi **Role Purpose**: Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and...
-
Customer Relationship Officer
4 months ago
Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full timeCustomer Relationship Officer - Floater **Role**:Customer Relationship Officer - Floater **Location**: Abu Dhabi **Role Purpose**: Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and...
-
Operation and Service Officer
6 months ago
Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full timeOperation and Service Officer **Role: Operation and Service Officer** **Location: Yas Mall Branch**, **Abu Dhabi** **Role Purpose**: - Handling the branch operations - Review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination. **Key Accountabilities of the role**: **Cash Vault - Dual...
-
Technical Author Camo
3 months ago
Abu Dhabi, United Arab Emirates Falcon Aviation Full timeWe are seeking to hire an experienced Technical Author to join our CAMO Department. The Technical Author will be responsible for creating, amending, and revising the assigned Approved Maintenance Programmer (AMPs), Minimum Equipment Lists (MELs), Flight Test Schedules, Complex Task Forms, etc. within the allocated timeframe. This is a full-time position...
-
Operations Officer
1 month ago
Abu Dhabi, United Arab Emirates Terracotta International Full timeAct as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships. - Understand client needs, identify opportunities for service enhancements, and ensure high levels of client satisfaction. - Respond promptly and professionally to client inquiries, requests, and concerns related to government services. - Guide...
-
Hse Officer
4 weeks ago
Abu Dhabi, United Arab Emirates AqualiaMace Operation and MaintenanceLLC Full timeEnsures the safety of employees, visitors, sub-contractors and its clients - Assists the HSE Manager in complying with current health and safety legislation and/or regulations with the objective of ensuring that all reasonable and proper measures are taken to protect the safety and health of employees, site personnel and visitors. - Increases health and...
-
Hse Officer
2 weeks ago
Abu Dhabi, United Arab Emirates AqualiaMace Operation and MaintenanceLLC Full timeEnsures the safety of employees, visitors, sub-contractors and its clients - Assists the HSE Manager in complying with current health and safety legislation and/or regulations with the objective of ensuring that all reasonable and proper measures are taken to protect the safety and health of employees, site personnel and visitors. - Increases health and...
-
Sales Operations Officer
6 months ago
Abu Dhabi, United Arab Emirates Reach Employment Services LLC Full timePosition: Sales Operation Officer **Client**:Subsidiary of Reach Group **Full-time** **Location**:Abu Dhabi **Experience**: - 5+ years of experience in the same role - Tenders and Quotation - ADERP Sales System (Abu Dhabi ERP) Ability to Commute: - Abu Dhabi (required) Ability to Relocate: - Abu Dhabi: Relocate before starting work (required)
-
Guest Services Officer
6 months ago
Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer - Front Office is responsible to contribute to the smooth and efficient running of the Front Office operations within the Rooms Division. **Qualifications**: Passionate, action oriented and hardworking personalities with a...
-
Technical Assistance Services for Executive Office
3 months ago
Abu Dhabi, United Arab Emirates Sos Services Full time**Urgent Hire - Technical Assistant Services for Executive Office Manager** ❖ Client based in **Abu Dhabi** ❖ Years of Experience: + 10 years in **secretarial **duties ❖ Proficiency in Windows, Microsoft Office, IT ❖ Level of education: Graduate Degree preferably ❖ Excellent communication and interpersonal skills ❖ Fluency (speaking,...
-
Hse Manager
1 month ago
Abu Dhabi, United Arab Emirates AqualiaMace Operation and MaintenanceLLC Full timeStudy thoroughly to understand the processes within the scope of Aqualia-Mace Operation and Maintenance LLC - To coordinate with department heads to map the organization processes with the requirements of ISO 9001:2008, ISO 14001:2004 & OHSAS 18001:2007 Standards. - To coordinate with management and department heads to develop the management system documents...
-
Drilling Operations Manager
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full timeJob DescriptionAt Star Services LLC, we are seeking a highly experienced Drilling Operations Manager to join our team. This is an exciting opportunity for a seasoned professional to oversee rig operations and play a key role in ensuring the successful delivery of our drilling projects.About UsWe are a leading service provider in the oil and gas industry,...
-
Guest Service Officer
6 months ago
Abu Dhabi, United Arab Emirates Experts Plus Recruitment Services Full time**Day - to-day operations** - Provide a range of reception service duties - Attend to customer’s requirements and questions - Share information regarding the services available in the facility - Renting out equipment and assigning facilities to customers - Collecting payment following financial procedures - When required checking of customers tickets...
-
Guest Service Officer
6 months ago
Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer - Telecommunications is responsible to contribute to the smooth and efficient running of the Front Office operations within the Rooms Division. **Qualifications**: Passionate, action oriented and hardworking personalities...
-
Senior Health and Safety Officer
1 month ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full timeAt Star Services LLC, we are committed to delivering exceptional offshore operations. As a Senior Health and Safety Officer, you will play a critical role in ensuring the well-being of our employees and maintaining a safe working environment.The estimated salary for this position is $120,000 per annum, considering the high level of expertise and experience...
-
Office Coordinator
3 months ago
Abu Dhabi, United Arab Emirates Al Insaf Facilities Management Services LLC Full timeWe are seeking a motivated and organized Office Coordinator to join our team. This dual-role position involves handling customer inquiries, coordinating office operations, and ensuring efficient communication between clients and our service teams. **Key Responsibilities**: - Answer incoming calls and respond to customer inquiries regarding cleaning and...
-
Accountant
6 months ago
Abu Dhabi, United Arab Emirates Al Hosani Group Full time1. Fully familiarized with bookkeeping for similar types of business. 2. Responsible for bookkeeping, maintaining accounts, general ledgers for multiple companies. 3. Keeping all accounts up-to-date and produce P&L, Balance Sheet and other monthly/yearly reports. 4. Responsible for account payables and follow-up on payments. 5. Minimum 2 years of UAE...
-
Service Riggers
3 months ago
Abu Dhabi, United Arab Emirates Al Madina Agencies & Services Full timeROLES AND RESPONSIBILITIES Performs day to day Service section activities as per ADNOC Group Warehouse and Materials Logistics Management Procedures in compliance with below ADNOC Standards: - Compliance with Compressed Gas Cylinders HSE-OS-ST07 - Compliance with Hazardous Substance HSE-OS-ST13 - Compliance with Manual Handling HSE-OS-ST17 - Compliance...
-
Operations Coordinator
6 months ago
Abu Dhabi, United Arab Emirates Orderify Delivery Services LLC Full timeWe are a delivery service company based in Abu Dhabi, providing logistics support services to our clients which are the food delivery aggregators. **Responsibilities** - Recruiting bike riders and car drivers as per the company criteria - Developing efficient driver schedules to maximize profits - Managing drivers so they adhere to strict schedules - Track...
-
Business Operations Coordinator
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full timeWe are looking for a highly organized and detail-oriented Business Operations Coordinator to join our team at Star Services LLC.Job DescriptionThe successful candidate will be responsible for managing office supplies stock, placing orders, preparing regular reports on expenses and office budgets, maintaining and updating company databases, organizing a...