Product & Solutions Delivery Manager

2 days ago


Dubai, United Arab Emirates Pinsent Masons Full time

**PRODUCT & SOLUTIONS DELIVERY MANAGER, Middle East & Africa**:

- based in Dubai

**Role Overview**

Our technology led innovations across the firm have given us a leading position and recognisable brand in the market. We have an ambitious programme in place to continue to transform the way we deliver legal service solutions for our clients and industrialise the innovative solutions we have created thus far.

Our regional Product & Solutions Delivery Managers (PSDM) will be embedded within practice teams across their assigned region to ensure they are well positioned to understand the nuanced needs of the region.
- **Asia-Pacific **, covering offices in Australia, Hong Kong, mainland China, Singapore
- **Middle East & Africa **, covering offices in UAE, Qatar, Johannesburg, as well as partner firm office in Saudi Arabia
- **Central Europe **, covering offices in France, Germany, the Netherlands, Luxembourg, the Republic of Ireland and Spain

The Product & Solutions Delivery Manager (PSDM) will ultimately be responsible for:

- assisting the regional leadership team (and Advanced Delivery Teams where they are in place in the region) in the strategic business planning around technology innovation, feeding into Group business plans in collaboration with Group aligned counterparts
- fostering a culture of innovative thinking, engagement and idea generation across the region
- acting as the bridge between the legal teams and the firmwide technology services teams
- working with relevant teams to create, own and deliver a consistent and ongoing education programme about current technologies (platforms, products and solutions) available for use both internally and externally by our clients
- ensuring the legal teams are kept informed and updated on ongoing strategic technology programmes and projects, assisting in the change management process

**Reporting**

The role will report to the Head of Product & Solutions Delivery with a dotted line into the Head of Region and/or Regional ADT Lead. They will also have close working relationships with the leadership team in the region, their practice group aligned PSDM counterparts, innovation champions within the region, and the broader Technology Services teams.
- Previous experience working within a professional services environment is desirable; experience of working in the legal sector (private practice or in-house) is also helpful but not necessary.
- Previous experience of process mapping and improvement is desirable.
- Previous experience of delivering innovation and transformation in legal service delivery is desirable.
- Previous experience of implementing legal technology solutions to improve legal service delivery is desirable.
- Proven experience with client/stakeholder communication and relationship management.
- Proven experience working with technology and change teams using a matrix management approach.

**What can we offer you?**
- 25 days annual leave entitlement and the opportunity to purchase or roll over 5 days;
- Contributory pension of up to 5%;
- Death in service cover (4 x base salary);
- Cycle to work scheme.
- For any queries or for a copy of the full job description, please contact our in-house recruiter, Sim Dhonsi. Please note we only accept CVs that are logged on the Recruitment portal. _
- #LI-BOSD _
- #INDB_


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