Customer Service Executive- Day

2 days ago


Dubai, United Arab Emirates We Will Fix It Services L.L.C Full time

**CUSTOMER SERVICE EXECUTIVE (BPO EXPERIENCE REQUIRED)**:

- Day & Night shift
- (Usual shift 3 weeks day & 1 night)

APPLICANTS MUST HAVE PREVIOUS EXPERIENCE WITH THE BUSINESS PROCESS OUTSOURCING INDUSTRY (BPO), PREFERABLY WITH AN INTERNATIONAL BRAND

The Customer Service Executive is an essential role for effective customer communication, scheduling technicians and the effective day to day running of the company.

**CUSTOMER SERVICE**
- Act as the first point of customer contact for all forms of customer communication

**SCHEDULE**
- Accurately dispatch the field service technicians to the relevant customer enquiries
- Serve as primary point of contact for customers & technicians and liaise with them throughout the day or night (i.e. Cancellations, rescheduled jobs, new jobs, etc.)
- Send task details to technicians via SMS & WhatsApp

**SYSTEM**
- Coordinate and maintain access for residential communities & buildings
- Keep customer account updated with access specific notes & comments
- Investigate and report customer history and tasks for problematic jobs
- Scheduling using MS Dynamics & maintaining its accuracy

**COMPETANCIES**

1. Planning and organising - ability to prioritise workload accordingly and use initiative

2. Specialist knowledge
- understands technical aspects of work and maintains technical knowledge.

3. Problem solving and analysis - displays critical thinking, analyses issues and breaks them down into their component parts with a logical and methodical approach

4. Oral communication - speaks clearly, fluently and in an effective manner

5. Written communication
- writes in a clear and concise manner, using appropriate grammar, style and language

6. Interpersonal/Cultural sensitivity - interacts with others in a sensitive and effective way

7. Resilience and Patience - maintains effective work behavior and patience in the face of setbacks or pressure

8. Attention to detail and accuracy - maintains attention to detail under pressure

**SALARY PACKAGE**
- 4,000 dhs basic salary for 5 days, 45 hours a week
- 150% overtime for additional hours
- 200% overtime for anti-social nightshift hours (10pm to 4pm)
- Roughly 400 dhs extra for 1 week of night shift
- 150 dhs monthly flight cash
- Performance related monthly bonus scheme (550 dhs in Oct & 250 dhs in Nov)
- Transport to & from work
- Medical insurance
- 30 days vacation
- Uniform

**Salary**: From AED4,000.00 per month

**Experience**:

- BPO customer service: 2 years (required)

**Language**:

- Tagalog (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)


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