Operations Officer

3 days ago


Abu Dhabi, United Arab Emirates Liminal Full time

The Operations Officer is responsible for overseeing and managing the daily operations of the organization. This includes ensuring that all operational processes, policies and procedures are followed in accordance with industry standards and regulations. The Operations Officer will work closely with the senior management team to develop and implement strategies to improve efficiency, optimize processes and enhance the overall quality of service provided to clients.

**Key Responsibilities**:

- Oversee the daily operations of the organization, ensuring that all policies and procedures are followed in accordance with industry standards and regulations.
- Develop and implement operational strategies to improve efficiency, optimize processes and enhance the overall quality of service provided to clients.
- Ensure that all operational risks are identified, monitored and managed in accordance with industry best practices.
- Escalate client issues and complaints on operational matters to higher-level management, when necessary.
- Manage and mentor the operations team, providing guidance and support to ensure that all team members are meeting their performance objectives.
- Collaborate with the senior management team to develop and implement business plans and operational budgets.
- Ensure that all operational reports are accurate and delivered in a timely manner.
- Communicate and implement firm operational guidelines and policies.
- Monitor and manage operational costs.
- Build and maintain relationships with clients and partners, providing excellent customer service and support.
- Ensure operational excellence and solve any issues that arise.
- Coach and educate all employees on operational policies and procedures.
- Train and manage operational support staff.
- Assist and make recommendations in hiring, promoting and disciplining support staff.
- Implement service excellence standards, including coaching and educating operational support staff on the client experience best practices and suitability.
- Support and drive strategic initiatives of the firm.
- Monitor industry developments and trends, staying up-to-date on emerging technologies and best practices.

**Requirements**:

- Bachelor's degree in business, finance, or related field.
- 5+ years of experience in operations management, preferably within the financial services industry.
- Strong knowledge of cryptocurrencies and blockchain technology.
- Experience with custody and security procedures for digital assets.
- Proven ability to lead and manage teams, with excellent interpersonal and communication skills.
- Strong analytical and problem-solving skills, with the ability to identify and mitigate operational risks.
- Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
- Strong organizational and time management skills, with excellent attention to detail.
- Knowledge of industry regulations and compliance requirements.
- Excellent computer skills, including proficiency in Microsoft Office and operational systems.

**Benefits**

**‍Remote Working***:
Pandemic or no pandemic, we are a remote-only organisation that offers the highest level of flexibility to its employees.

**Best in Class Salary***:
At Liminal, we appreciate the good talent, and ensure that our employees are compensated with the salary brackets that are best in the industry.

**15-Day Salary***:
No need to wait till the end of the month anymore Get your salary credited every 15 days.

**Flexi-hours***:
We don’t like to micromanage. We believe it's impolite to ask employees to punch in & out or follow similar activities to track the number of working hours. We trust our employees to get the job done and achieve the identified goals.


**ESOP***:
A liberal ESOP policy, ensures that every employee remains motivated toward the success of the organisation and does not take this as any other job task. By adopting an excellent ESOP policy, we want to ensure that our employees benefit immensely from the growth of the organisation.

**Self-Managed Paid Leaves***:
Say bye to leave without pay Yes, there are no limits to the number of leaves you can take. We want employees to be responsible enough to strike a good work-life balance.

**Liminal Book Club***:
Liminalites believe in the power of reading. Whether fiction or non-fiction, reading habits can fetch maximum ROI on time and money invested. You can raise a request for a book, and it will be delivered to your doorstep. No need to return or share, it’s yours to keep forever.

**Health Insurance***:
We care for our beloved Liminalites. Our health insurance provides comprehensive coverage to our employees and their spouses and dependent children.

**Lifetime free access***:
Liminal employees receive lifetime free access to the Liminal Vaults platform even after they decide to move on. Employees will additionally get Trezors / Ledgers at zero cost as a part of their onboarding. You can enjoy


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